Tinuade Adebanjo

Delivers end-to-end support to merchants and users across multiple payment channels, troubleshooting transaction failures, payment delays, chargebacks, and account complaints. Collaborates with Risk, Engineering, and Operations teams to resolve complex cases within SLA.

Responded to high-volume customer service emails, ensuring accurate and timely resolution. Drafted policy-aligned responses that boosted customer satisfaction and retention, and escalated complex issues with proactive follow-up.

Handled 70+ daily customer interactions, resolving inquiries and complaints via phone. Delivered accurate product information, supported upselling strategies, and trained new hires on call standards and CRM tools.

Adapted teaching methods and materials to meet varied student needs and interests. Met regularly with parents and guardians to discuss students' progress and success, and prepared progress reports and report cards.

Conducted high-volume data entry to support company goals and reporting. Performed continuous checks on data access types and file permissions, and maintained hardware assets including desktops and printers.

Bachelor of Science in Education in Computer Science from Tai Solarin University of Education, Ogun State, completed in 2021.