TMTinotendanyasha Maramba
@tinotendanyashamaram
Payments Operations Manager in fintech, driving fast reconciliations, disputes, and compliant payments with AI-enabled automation.
PolandWhat I'm looking for
I’m a Payments & Operations Specialist with 4+ years of fintech experience, focused on payments execution, financial reconciliation, dispute resolution, and compliance. In my recent role as Payments Operations Manager (Tripleten, remote), I managed Stripe payment operations, performed root-cause analysis on failed transactions, and reduced payment delays by 15% through improved detection workflows and AI-assisted analysis.
I also bring strong operational discipline across high-volume, multi-system environments—overseeing accounts payable operations, month-end reconciliation, and multi-entity transaction matching using Xero and QuickBooks. I’ve supported compliance and risk work through 200+ KYC/CDD reviews monthly and sanctions/PEP/watchlist screening with ComplyAdvantage, and I’ve improved turnaround and response times by 10% and 20% respectively through refined workflows, documentation, and stakeholder root-cause analysis.
Experience
Work history, roles, and key accomplishments
Payments Operations Manager
Tripleten
Aug 2024 - Jan 2026 (1 year 5 months)
Managed Stripe payment operations including failed payment investigations, dispute resolution, subscription billing workflows, and payment batch processing. Reduced payment delays by 15% via root-cause analysis and improved HubSpot cross-team turnaround times by 20%, while completing reconciliations in Xero/QuickBooks.
KYC & Customer Due Diligence Specialist
Hays
Jan 2023 - Jun 2024 (1 year 5 months)
Performed 200+ KYC and CDD reviews monthly, including enhanced due diligence for high-risk clients. Conducted transaction monitoring and sanctions/PEP/watchlist screening with ComplyAdvantage, reducing review turnaround time by 10% through workflow improvements.
Financial Crime Support Specialist
Shares
Jun 2021 - Dec 2022 (1 year 6 months)
Handled high-volume client support via Intercom for account, payment, and compliance queries. Completed 150+ monthly identity/KYC checks using Onfido and screened users against sanctions/watchlists, improving Trust & Safety response times by 20% through workflow and documentation updates.
Education
Degrees, certifications, and relevant coursework
Vincent Pol University
Bachelor of Arts, International Business Management
Grade: 4.8/5.0
Activities and societies: Relevant coursework: Business Analysis Fundamentals (Managerial Economics).
Earned a B.A. in International Business Management with relevant coursework including Business Analysis Fundamentals (Managerial Economics).
Udemy
Business Analysis Fundamentals (Managerial Economics), Business Analysis
Completed Business Analysis Fundamentals training with a focus on managerial economics concepts.
Udemy
Prompt Engineering for AI, Prompt Engineering
Completed Prompt Engineering for AI coursework covering practical prompt engineering approaches.
Udemy
Financial Risk AI Tools and Automation, AI Tools and Automation
Activities and societies: In Management, Business Analytics progress.
Studying AI tools and automation with an emphasis on financial risk and workflow automation concepts.
Tech stack
Software and tools used professionally
Availability
Location
PolandAuthorized to work in
Job categories
Skills
Interested in hiring Tinotendanyasha?
You can contact Tinotendanyasha and 90k+ other talented remote workers on Himalayas.
Message TinotendanyashaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
