Open to opportunities

Tink Nielsen

@tinknielsen

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Customer Specialist with 15 years' experience improving client satisfaction and streamlining service delivery.

United States

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What I'm looking for

I’m looking for a Customer Specialist role where I can strengthen client satisfaction, streamline service delivery, and solve complex inquiries. I want to use coaching, quality monitoring, and process improvement to help clients get timely access to essential services.

I’m a Customer Specialist with 15 years of experience enhancing client satisfaction and streamlining service delivery. I bring a proven record of improving outcomes through strong problem-solving, communication, and team management.

In my most recent roles, I handled inquiries, resolved issues, and provided product information to strengthen customer satisfaction and loyalty. I also guided clients on SNAP and Medicaid—processing applications with accurate documentation, maintaining comprehensive case records, and using quality control measures to support timely benefit access.

I’ve led customer service operations as a Customer Service Manager, redesigning call handling protocols and implementing quality monitoring to reduce resolution times. By analyzing call patterns and customer feedback, I optimized team scheduling across multiple time zones and helped drive sustained service improvements.

Experience

Work history, roles, and key accomplishments

Current

Remote CSR

Current

Live Reps

Mar 2025 - Present (1 year 3 months)

Handled customer inquiries and resolved issues remotely, providing product information to enhance customer satisfaction and loyalty.

Customer Service Remote Support inquiry handling Product Customer Satisfaction

Client Assistance Specialist

Maximus

Aug 2023 - Jan 2025 (1 year 5 months)

Guided clients through SNAP and Medicaid by processing applications with accurate documentation and maintaining case records with quality control. Resolved complex benefit inquiries to reduce processing delays and improve client satisfaction.

SNAP R Medicaid Case Management Quality Control Documentation Review Benefit Inquiry Resolution

Customer Service Manager

Tinks Services LLC

Jan 2019 - Aug 2023 (4 years 7 months)

Managed remote service operations by redesigning call handling protocols and implementing quality monitoring to streamline customer interactions and reduce resolution times. Analyzed call patterns and customer feedback to optimize scheduling across multiple time zones.

Customer service management Team Leadership Remote Operations Coaching Scheduling Customer Feedback Analysis

Customer Service Representative

Arise Virtual Solutions

Jan 2011 - Jan 2021 (10 years)

Resolved customer inquiries and issues in a remote environment, maintaining high customer satisfaction. Provided coaching to a team to improve service quality and supported program performance through stronger customer experiences.

Customer Service Remote Work Program Support Communication