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Ting-Wei ChiuTC
Open to opportunities

Ting-Wei Chiu

@tingweichiu

Experience as a Customer Support Specialist and in various consultant roles, such as banking, fintech, and study abroad agency.

Taiwan
Message

What I'm looking for

Activity seeking a role where I can use bilingual communication and customer support skills to enhanced clients’ experiences, collaborate with teams, and drive retention.

My passion for studying abroad has significantly broadened my horizons, beginning with a transformative experience in 10th grade in Australia and culminating in a degree in Music Production from Full Sail University in Florida. Years of independent overseas study have cultivated resilience, adaptability, and empathy as I’ve connected with diverse cultures worldwide.

With over two years of front-line experience in the study abroad sector, complemented by roles in call centers, I have refined my professionalism by deeply understanding students’ needs and ensuring their satisfaction through tailored support. My work in this field has fostered a global perspective, self-reliance, and critical thinking, essential traits that enhance my ability to serve others effectively.

Serving as a consultant at Dale English and Omega Study Abroad Center has further expanded my vision of helping clients succeed in their educational pursuits. Additionally, my role at Open Access BPO enables me to build strong customer support skills, enriching my experience in client relations. Lastly, being credit card advisor in TEKSystems enhanced my knowledges on financial regulation and procedures in my long term finance career.

Throughout my career, I have consistently developed strong communication, teamwork, and time management skills, all essential for continued professional growth and readiness for the next step in my career journey.

Experience

Work history, roles, and key accomplishments

TEKSystems logoTE

Client Support Representative

Jul 2025 - Feb 2026 (7 months)

• Managed a high volume of customer inquiries via phone and email, consistently delivering exceptional service and fostering positive customer rapport
• Championed customer satisfaction initiatives, contributing directly to sustained customer retention

Education

Degrees, certifications, and relevant coursework

Full Sail University logoFU

Full Sail University

Bachelor of Science, Music Production

2019 - 2021

Grade: 3.67

Activities and societies: Completed a Bachelor of Science in Music Production, focusing on technical and creative aspects of audio production and studio workflows

Completed a Bachelor of Science in Music Production, focusing on technical and creative aspects of audio production and studio workflows

Tech stack

Software and tools used professionally

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