Activity seeking a role where I can use bilingual communication and customer support skills to enhanced clients’ experiences, collaborate with teams, and drive retention.
Ting-Wei Chiu
@tingweichiu
Experience as a Customer Support Specialist and in various consultant roles, such as banking, fintech, and study abroad agency.
What I'm looking for
My passion for studying abroad has significantly broadened my horizons, beginning with a transformative experience in 10th grade in Australia and culminating in a degree in Music Production from Full Sail University in Florida. Years of independent overseas study have cultivated resilience, adaptability, and empathy as I’ve connected with diverse cultures worldwide.
With over two years of front-line experience in the study abroad sector, complemented by roles in call centers, I have refined my professionalism by deeply understanding students’ needs and ensuring their satisfaction through tailored support. My work in this field has fostered a global perspective, self-reliance, and critical thinking, essential traits that enhance my ability to serve others effectively.
Serving as a consultant at Dale English and Omega Study Abroad Center has further expanded my vision of helping clients succeed in their educational pursuits. Additionally, my role at Open Access BPO enables me to build strong customer support skills, enriching my experience in client relations. Lastly, being credit card advisor in TEKSystems enhanced my knowledges on financial regulation and procedures in my long term finance career.
Throughout my career, I have consistently developed strong communication, teamwork, and time management skills, all essential for continued professional growth and readiness for the next step in my career journey.
Experience
Work history, roles, and key accomplishments
• Managed a high volume of customer inquiries via phone and email, consistently delivering exceptional service and fostering positive customer rapport
• Championed customer satisfaction initiatives, contributing directly to sustained customer retention
Customer Service Representative
Open Access BPO
Mar 2024 - Sep 2024 (6 months)
Managed a high volume of customer inquiries via phone and email, consistently delivering exceptional service and fostering positive customer rapport
Document Consultant
Omega Study Abroad Center
Mar 2023 - Feb 2024 (11 months)
Guided prospective students through program selection and application processes, explained regulations and support services, and collaborated with teams to streamline student support.
Education Consultant
All English Teaching Institute
Jul 2022 - Dec 2022 (5 months)
Served as primary contact for students, communicated program information and updates, and collaborated with partners and internal teams to ensure accurate information dissemination.
Education
Degrees, certifications, and relevant coursework
Full Sail University
Bachelor of Science, Music Production
2019 - 2021
Grade: 3.67
Activities and societies: Completed a Bachelor of Science in Music Production, focusing on technical and creative aspects of audio production and studio workflows
Completed a Bachelor of Science in Music Production, focusing on technical and creative aspects of audio production and studio workflows
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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