Ting-Wei Chiu
@tingweichiu
Experience in customer service as a Customer Support Specialist and in various consultant roles.
What I'm looking for
My passion for studying abroad has greatly broadened my horizons, beginning with 10th grade in Australia and culminating in a degree in Music Production from Full Sail University in Florida.
Years of independent overseas study have instilled resilience, adaptability, and empathy through diverse global connections. With two years of front-line experience in the study abroad sector and call centre experiences, I’ve honed my professionalism, focusing on enhancing students' experiences by understanding study abroad requirements and ensuring their satisfaction.
My work experience has fostered a global perspective, self-reliance, and critical thinking. Serving as a consultant at Dale, Omega and Open Access BPO have further expanded my vision of helping clients achieve success. To prepare for the financial industry, I have been actively reading financial articles and market insights, solidifying my knowledge.
Throughout my career, I have consistently developed strong communication, teamwork, time management skills, essential for ongoing professional growth.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Open Access BPO
Mar 2024 - Sep 2024 (6 months)
Managed a high volume of customer inquiries via phone and email, consistently delivering exceptional service and fostering positive customer rapport
Document Consultant
Omega Study Abroad Center
Mar 2023 - Feb 2024 (11 months)
Guided prospective students through program selection and application processes, explained regulations and support services, and collaborated with teams to streamline student support.
Education Consultant
All English Teaching Institute
Jul 2022 - Dec 2022 (5 months)
Served as primary contact for students, communicated program information and updates, and collaborated with partners and internal teams to ensure accurate information dissemination.
Education
Degrees, certifications, and relevant coursework
Full Sail University
Bachelor of Science, Music Production
2019 - 2021
Grade: 3.67
Activities and societies: Completed a Bachelor of Science in Music Production, focusing on technical and creative aspects of audio production and studio workflows
Completed a Bachelor of Science in Music Production, focusing on technical and creative aspects of audio production and studio workflows
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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