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Hui Ling Liu

@huilingliu

Bilingual customer service professional delivering friendly, efficient guest support.

Taiwan
Message

What I'm looking for

I seek a customer-facing role in a collaborative, service-driven team where I can use my bilingual skills, hospitality experience, and administrative strengths to support guests and grow professionally.

I am a detail-oriented, proactive customer service professional with experience in hospitality, retail, and administrative roles across Taiwan and the United States. I have hands-on experience using guest service systems like Opera and HotSOS, operating POS systems, and supporting cross-department coordination to ensure smooth service delivery.

My background includes internships and seasonal guest-facing roles where I improved cross-cultural communication, English fluency, and problem-solving under pressure. I have supported document preparation for government offices, handled logistics, and maintained accurate data entry and filing.

I bring a reliable, cheerful service mindset, fast Chinese typing, and strong MS Office skills. I am eager to contribute my bilingual communication, adaptability, and customer-focused approach to a new team-oriented customer service role.

Experience

Work history, roles, and key accomplishments

GT

Customer Service Intern

Grand Hyatt Taipei

May 2025 - Present (4 months)

Handled guest inquiries, room arrangements, and concierge assistance using Opera and HotSOS, coordinating with departments to ensure smooth service execution.

Education

Degrees, certifications, and relevant coursework

National Taiwan Normal University logoNU

National Taiwan Normal University

Bachelor of Arts, Teaching Chinese as a Second Language

2020 - 2024

Completed a Bachelor of Arts in Teaching Chinese as a Second Language with coursework focused on language pedagogy and second-language acquisition.

Tech stack

Software and tools used professionally

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Hui Ling Liu - Guest Service Team Member - Discovery Cove | Himalayas