Open to opportunities

Hui Ling Liu

@huilingliu

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Bilingual customer service professional delivering friendly, efficient guest support.

Taiwan

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What I'm looking for

I seek a customer-facing role in a collaborative, service-driven team where I can use my bilingual skills, hospitality experience, and administrative strengths to support guests and grow professionally.

I am a detail-oriented, proactive customer service professional with experience in hospitality, retail, and administrative roles across Taiwan and the United States. I have hands-on experience using guest service systems like Opera and HotSOS, operating POS systems, and supporting cross-department coordination to ensure smooth service delivery.

My background includes internships and seasonal guest-facing roles where I improved cross-cultural communication, English fluency, and problem-solving under pressure. I have supported document preparation for government offices, handled logistics, and maintained accurate data entry and filing.

I bring a reliable, cheerful service mindset, fast Chinese typing, and strong MS Office skills. I am eager to contribute my bilingual communication, adaptability, and customer-focused approach to a new team-oriented customer service role.

Experience

Work history, roles, and key accomplishments

Guest Service Team Member

Discovery Cove

Jun 2024 - Sep 2024 (3 months)

Assisted guests with dolphin swims and snorkeling experiences, answered international tourist questions, and maintained a safe, friendly environment while improving cross-cultural communication.

Snorkeling Support English Communication Cross Cultural Service Visitor Assistance Teamwork

Administrative Assistant (Intern)

Sinyi Realty Co., Ltd.

Oct 2023 - Jun 2024 (8 months)

Managed property price evaluations, data entry, filing, and logistics, and prepared official documents for government offices to support the administrative team.

Data Entry document preparation Logistics Coordination Administrative Support MS Office

Service Crew

Milk Shop

Nov 2022 - Apr 2023 (5 months)

Provided customer service, operated POS systems, and managed drink preparation flow in a fast-paced retail environment to maintain service efficiency.

Customer Service POS Operation Time Management Teamwork

Customer Service Intern

Grand Hyatt Taipei

May 2025 - Present (4 months)

Handled guest inquiries, room arrangements, and concierge assistance using Opera and HotSOS, coordinating with departments to ensure smooth service execution.

Hotsos Guest Service Opera HotSOS Concierge Problem Solving

Administrative Assistant

CTBC Bank

May 2025 - Present (4 months)

Delivered documents to government institutions and other banks and supported administrative tasks including ordering supplies and surveillance reviews to maintain office operations.

Administrative Support Records Management Communication Data Entry