Tim Woodcock

Managed an assigned inventory of property claims in a high-volume desk environment, applying prior desk and full-assignment experience to investigation, coverage review, documentation, reserve evaluation, estimate review, and claim resolution.

Independently investigated and adjusted high-severity and complex residential property claims from first notice through resolution, including litigated and attorney-represented files. Managed reserves, negotiated settlements, and served as primary contact for insureds, agents, contractors, and attorneys.

Founded and operated a residential and commercial inspection company performing wind mitigation, 4-point, mold, and WDO inspections, developing extensive knowledge of construction and damage causation.

Selected for Hurricane Dorian catastrophe desk deployment at the carrier's headquarters, supporting surge readiness in a fast-paced, high-pressure claims environment.

Guided borrowers through qualification, underwriting, documentation, and closing while maintaining compliance with state and federal lending requirements.

Advised leadership on workflow optimization, client relationships, service consistency, operational restructuring, and process improvement.

Founded and scaled a technology services company to 24+ employees and more than $1.5M in annual revenue, directing operations, hiring, budgeting, vendor management, client service, quality standards, and staff development.

Associate of Computer Science degree from the University at Albany.