Marva Hilliard

Serviced catastrophe and supplemental residential property claims (wind, hail, water) handling 5+ claims daily during hurricane response, negotiated settlements with public adjusters/attorneys, and produced Symbility estimates and narratives to resolve multi-thousand to six-figure claims.

Handled property CAT claims for AmerFamily during surge operations, processing supplemental estimates and updating claims systems while working remote to meet high-volume timelines.

Provided TurboTax support and electronic tax filing assistance, referenced IRS rules to resolve customer questions and helped complete tax forms for clients.

Processed Property CAT claims for Security First and handled StateFarm auto/total loss daily assignments, updating systems, researching rentals/tow yards, and mentoring new staff during surge periods.

In-office adjuster for Liberty Mutual handling property supplements and fast-path claims, producing estimates, communicating with contractors and agents, and resolving residential property losses.

Founded and operated a commercial cleaning franchise, recruited and managed 10+ associates, secured partnerships for NFL/NCAA events, and negotiated client contracts while overseeing schedules and operations.

Conducted door-to-door outreach to non-responding households, recorded responses using government-issued smartphones, and submitted work hours and expenses in support of census operations.

Reviewed and processed TEFRA withholding inquiries, maintained tax lots and cost-basis records, and coordinated corrections across TRA teams to resolve tax reporting and withholding issues for high-value accounts.

Screened and processed over 30,000 insurance carrier contracts, validated contractor database updates, and produced Crystal Reports to support payments and resource distribution.

Managed contract negotiations and close-outs for the Department of Children & Families, ensured compliance with audit procedures, collaborated with legal and client management, and prepared federal memorandums.

Created a contract tracking system for 1,000+ SOWs supporting Blue Cross Blue Shield billings over $100M, oriented consulting teams to client requirements, and resolved billing inconsistencies across programs.

Master of Arts in Public Administration from the University of North Florida.

Bachelor of Arts in Public Relations from Howard University.