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Tim Puerling

@timpuerling1

Customer service representative at Dansons Inc. who resolved product concerns through inbound and outbound support.

United States
Message

At Dansons Inc., I handled inbound and outbound product-support calls, resolved customer concerns, and researched solutions through internal collaboration and online resources.

At Aerotek/Seterus Inc., I handled account questions, collected past-due mortgage payments, gathered financial information, and established repayment plans.

My experience also includes scheduling and confirming appointments at HearingLife/Demant, processing claims at Integrity Staffing, and delivering orders for Grubhub and UberEats.

Experience

Work history, roles, and key accomplishments

Grubhub logoGR
Current

Delivery Driver

Aug 2025 - Present (1 year 2 months)

Delivered food orders promptly and efficiently, communicated delivery status, and followed customer instructions.

UberEats logoUB
Current

Delivery Driver

UberEats

May 2025 - Present (1 year 5 months)

Delivered orders to residential and commercial locations accurately and on time while maintaining customer satisfaction.

SS

Temporary Canvasser

Sandpiper Strategies

Oct 2024 - Nov 2024 (1 month)

Planned daily routes and conducted door-to-door outreach to educate and engage potential voters.

DoorDash logoDO

Delivery Driver

Apr 2024 - Sep 2024 (5 months)

Delivered food and beverage orders to customers' homes and workplaces accurately and on time.

FF

Outbound Call Representative

Freedom Foundation

Jun 2022 - Nov 2023 (1 year 5 months)

Made outbound calls and left messages to remind customers about upcoming elections and provide candidate information.

Manpower Staffing logoMS

Outbound Call Representative

Manpower Staffing

Sep 2021 - Jan 2022 (4 months)

Made outbound sales calls, answered questions, and guided customers through application setup and use.

HE

Outbound Call Representative

HearingLife/Demant

Nov 2020 - Aug 2021 (9 months)

Completed 100–300 outbound calls per shift, scheduled appointments for audiologists, updated calendars, and confirmed appointments.

IS

Claims Processor

Integrity Staffing

Jun 2020 - Oct 2020 (4 months)

Reviewed applications for accuracy, routed claims for efficient processing, and met or exceeded daily production goals.

Randstad Staffing logoRS

Outbound Call Representative

Randstad Staffing

Feb 2019 - Mar 2020 (1 year 1 month)

Made 150+ outbound calls per shift, scheduled appointments for insurance agents, sent reminders, and confirmed or rescheduled appointments.

DI

Inbound Call Center/Technical Support

Dansons Inc.

Sep 2018 - Jan 2019 (4 months)

Handled inbound and outbound product-support calls, resolved customer concerns, and researched solutions through internal collaboration and online resources.

AI

Inbound/Outbound Call Center Representative

Aerotek/Seterus Inc.

Nov 2014 - Jun 2018 (3 years 7 months)

Handled inbound and outbound calls, resolved account questions, collected past-due mortgage payments, gathered financial information, and established repayment plans.

Education

Degrees, certifications, and relevant coursework

PB

P.B.C.

Associate's degree

Earned an Associate's degree from P.B.C. in Portland, Oregon.

PS

Pro Schools

Attended Pro Schools in Salem, Oregon.

Tech stack

Software and tools used professionally

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