Timothy Webb

Led daily operations of servicing portfolios, staff, and processes. Oversaw servicing system enhancements, budget, vendor partnerships, and reporting, driving process improvement, technology optimization, and operational cost management.

Directed implementation, oversight, and administration of ICE (BKFS) servicing system. Integrated servicing platforms with internal and external systems and vendor networks, resolving complex system issues and maintaining dataflows, security access, and permissions.

Implemented Mortgage LOS system and enhanced Encompass LOS/POS platforms and system integrations. Led platform refresh project as system administrator and project manager, implementing operational efficiencies and aligning system performance with strategic goals.

Oversaw MortgageBot CRM, POS, and LOS systems and integrations. Developed reporting structures, enhanced system integrity, and optimized workflows, managing operational and servicing projects, systems integrations, and vendor relationships.

Led technology projects ensuring alignment with corporate initiatives and strategic plans. Managed enterprise applications including content management and compliance systems, strengthening vendor partnerships and overseeing project timelines and system performance.

Managed IT budget and technology resources to meet organizational goals. Directed infrastructure, online banking systems, and business analysis initiatives, implementing new systems and replacing legacy systems.

Oversaw enterprise applications, compliance systems, and business analyst teams. Managed system implementations, conversions, and reporting frameworks.

Led system administration for lending platforms (nCino, Baker Hill), reports, and integrations. Directed operational teams ensuring accuracy, compliance, and system integrity.

Served as a Business Analyst for Lending underwriting, compliance, and documentation systems (Baker Hill). Maintained Lending Systems parameters, security, and functionality to support enterprise initiatives, creating custom reports for sales and operations.

Conducted secondary review of commercial loan and mortgage files including documentation and lien perfection. Created tracking items to ensure incorrect or missing loan documentation was collected, and documented process procedures and workflows.

Provided personal banking services to clients. Assisted with various financial transactions and inquiries.

Served as BSA Officer and Compliance Assistant, ensuring adherence to Bank Secrecy Act regulations. Assisted with various compliance-related tasks and reporting.

Performed various loan operations tasks, ensuring accuracy and efficiency in processing. Supported the lending department with administrative and operational duties.

Completed a program on Google AI Essentials. Gained foundational knowledge in artificial intelligence concepts.

Completed a program on Google Prompting Essentials. Developed skills in effective prompt engineering for AI applications.

Completed a program focused on bank technology management. Developed leadership skills relevant to the financial industry.

Participated in a leadership development program. Enhanced skills in leading teams and managing projects.

Completed a program on Generative AI for Leaders. Gained insights into applying AI in leadership roles.