Timothy Travis
@timothytravis
Customer service specialist experienced in high-volume support, ticketing systems, and client relationship management.
United StatesWhat I'm looking for
I am a customer service specialist with several years supporting high-volume operations across logistics and sales support environments.
I've handled global customer calls, de-escalated business issues, maintained ticket backlogs for IT teams, and updated CRM systems like Salesforce and Zoho to keep client data accurate.
My work has included preparing quotes and proposals, identifying upsell opportunities, and reporting recurring product issues to improve service levels and operational performance.
I bring cross-training experience across supply functions, strong communication skills, and a consistent focus on timely, professional support that strengthens customer relationships.
Experience
Work history, roles, and key accomplishments
Customer Service Rep
Jaguar Transport Holdings
Oct 2024 - May 2025 (7 months)
Handled global customer calls to diagnose and resolve system issues across distribution, cold storage, and cross-docking terminals; reviewed reports and repaired recurring customer-impacting problems while proposing services to expand accounts.
In-House Support Rep
Porter Logistics
Jun 2023 - Sep 2024 (1 year 3 months)
Provided technical and customer support for multiple corporate clients, de-escalated business issues to preserve relationships, and maintained an IT support ticket backlog to ensure timely resolution and delivery.
Sales Support Rep
Fetch
Oct 2021 - May 2023 (1 year 7 months)
Supported sales by preparing accurate quotes, contracts and proposals, maintained Salesforce and Zoho CRM records, and identified upsell and cross-sell opportunities to increase revenue.
Customer Services Rep
ASSA Aboly
Mar 2020 - Sep 2021 (1 year 6 months)
Delivered phone, email, and live-chat support maintaining high customer satisfaction, reduced ticket backlogs, and identified product issues for escalation leading to service improvements.
Education
Degrees, certifications, and relevant coursework
LCLos Angeles Harbor College
Associate of Arts, General Studies
2015 - 2017
Completed an Associate of Arts degree emphasizing general education and foundational coursework from August 2015 to May 2017.
John Horn High School
High School Diploma, High School Diploma
2012 - 2015
Graduated with a High School Diploma in May 2015 from John Horn High School in Mesquite, TX.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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