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Timothy Okunlola

@timothyokunlola

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Driven customer service representative with strong administrative skills.

United States

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What I'm looking for

I am looking for a role that values teamwork, offers growth opportunities, and allows me to utilize my administrative and customer service skills.

I am a driven and detail-oriented professional with a robust 5-year background in administration, data entry, customer service, and admissions counseling. My experience includes managing admissions inquiries and guiding prospective students through the application process, which contributed to a 20% increase in successful enrollments at Atlantic International University. I pride myself on delivering exceptional client service and maintaining clear communication to ensure a positive experience for all stakeholders.

Throughout my career, I have developed strong skills in administrative support, marketing, and social media management, leading to a 25% increase in engagement for the organizations I have worked with. My ability to handle confidential information with integrity and ensure compliance with data protection standards has been a cornerstone of my professional ethos. I am eager to leverage my diverse skill set in a Remote Administrative Assistant role, contributing to a dynamic team and driving organizational success.

Experience

Work history, roles, and key accomplishments

Remote Customer Service Rep/Admissions Counselor

Atlantic International University

May 2023 - Dec 2024 (1 year 7 months)

Managed admissions inquiries and guided prospective students through the application process, contributing to a 20% increase in successful enrollments. Scheduled and conducted interviews with prospective students, maintaining clear and professional communication to ensure a positive experience. Assisted with marketing initiatives by promoting degree programs to prospective students, increasing lea

Customer Service Marketing Data Protection WhatsApp

Administrator

Rehoboth Centre For All Nations Inc.

Jan 2020 - Sep 2023 (3 years 8 months)

Provided administrative support to the management team of a faith-based organization, coordinating schedules, meetings, and appointments. Responded to counselees’ inquiries, offering excellent customer service that led to improved relationships. Managed social media, resulting in a 25% increase in engagement.

Administrative Support Scheduling Customer Service Social Media Management Report Preparation

Farm Manager and Administrator

Ezekiel Olawumi Farms

Oct 2019 - Feb 2021 (1 year 4 months)

Supervised day-to-day farm operations, managing a team of 15 workers across crop production, irrigation, and harvesting. Increased crop yield by 20% within the first year through the implementation of precision farming techniques and advanced irrigation systems. Developed and managed farm budgets, reducing operational costs by 15% over 18 months.

Crop Production Budget Management Payroll Logistics Regulatory Compliance

Data Entry Specialist

Ministry of Planning, Research and Statistics

Jan 2018 - Dec 2019 (1 year 11 months)

Performed accurate data entry of government records, ensuring data integrity and consistency across various platforms. Compiled and maintained databases for research and planning purposes, contributing to the successful completion of key projects. Prepared reports and presentations based on data collected, supporting decision-making processes for the ministry.

Data Entry Data Integrity Database Management Report Preparation Process Improvement

Election Presiding Officer

Independent Electoral Commission (INEC)

Aug 2018 - Aug 2019 (1 year)

Managed the setup, operations, and closure of polling stations, ensuring the availability and proper allocation of election materials for over 1,200 registered voters. Supervised and coordinated a team of polling officers, delegating tasks and ensuring strict adherence to electoral guidelines and procedures. Resolved disputes and managed voter inquiries while addressing concerns from election obse