Timothy Kasoyo

Led the deployment of 2025Q2 mandates for IPS release, including upgrading appserver, transaction switch, and Way4cards DB. Configured Way4 system for new Visa issuing products and housekeeping projects, optimizing performance for EOD processes. Ensured business continuity, system security compliance, and managed Way4 tariff charges and scheme compliance.

Participated in IPS releases 2024Q2 compliance deployment and configured/troubleshot Way4 scheduler jobs. Handled service desk tickets, collaborating with Openway for L3 support. Conducted transaction analysis across Way4 components and managed client escalations for the ENBD Group.

Managed digital channels including mobile application, USSD service, and card services. Coordinated the channels team, providing updates to IT leadership and stakeholders on incidents. Collaborated with the Visa cards switch vendor for post-implementation stabilization and ensured closure of audit open issues.

Configured, performed SIT tests, coordinated UATs, and deployed new products and functionalities, including Way4 OS upgrades. Managed configuration of various card service packs and engaged card schemes for BIN certification processes. Implemented Way4 mandates and compliance to IPS releases, ensuring PCI DSS certification and Way4 HA for services.

Implemented 21Q2 Way4 mandates and ensured compliance with IPS releases, including Way4 application upgrades. Liaised with internal service delivery teams to track and respond to customer queries and complaints. Ensured 99% availability of the Way4 card switch, ATMs, Merchants, and Agent POS, while managing vendor relationships for ATM services and configuring merchant device service packs.

Provided second-level support for various channels including ATMs, Internet banking, and mobile banking (USSD and Mobile App). Offered technical support for debit card types and managed Mastercard mandates in UAT and production. Planned and distributed tasks among the Channels support team, monitoring systems for 99% availability.

Provided second-level technical support for the WAY4 card management system, collaborating with vendors for scheduled fixes and releases to comply with international payment standards. Offered technical support for various card products and configured new Visa debit and prepaid card products. Conducted transaction analysis (ISO8583) and monitored WAY4 online services, deploying new versions and su

Provided Tieto Switch support and managed ATM/POS acquiring operations. Offered technical support for VISA debit and credit cards, handling escalations from the helpdesk. Configured POS and ATM in Tieto Card suite (MPCS, RTPS) and participated in IPS release setup and testing.

Provided Way4 Switch support for both issuing and acquiring operations, ensuring system maintenance. Gained extensive experience in ATM and POS acquiring. Managed Way4 mandates upgrades to ensure compliance with IPS releases.

Installed IT equipment and configured necessary applications for various bank branches. Provided technical support to users on mobile payments platforms. Contributed to the efficient operation of IT systems within the bank.

Trained new employees in bank operations and actively cross-sold bank products to customers. Responsible for opening new accounts and setting up mobile payments platforms. Ensured efficient and accurate processing of customer requests.

Maintained a high level of customer service and client relations by assisting customers in finding products within the store. Met customer expectations by utilizing strong listening skills and following through with expected results. Contributed to a positive customer experience.

Grade: A-

Completed secondary education, attaining an A- grade. This foundational education provided a strong academic background.

Completed ITILv4 Certification focusing on IT service processes. This certification enhances understanding and application of best practices in IT service management.

Completed Way4 Switch training and certification by Openway, specializing in Issuing and Acquiring modules. This training provided in-depth knowledge of transaction processing and card management systems.

Completed Way4 Switch training and certification on ATM Controller and Transaction Switch by Openway. This certification focused on the technical aspects of ATM operations and transaction routing.

Obtained ITILv3 Certification in IT framework, guiding IT service delivery. This certification provided a comprehensive understanding of IT service lifecycle and processes.

Grade: Second Class Upper

Studied Software Engineering, covering engineering economies, distributed systems, decision support systems, and information systems management. Graduated with a Second Class Upper division.