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Loise Gitonga

@loisegitonga1

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ICT Operations leader at Nyati Sacco LTD. who delivered 99.9% uptime across four member-facing platforms.

Kenya

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What I'm looking for

I want to keep leading technology functions where reliability carries real weight for customers, while deepening my work in cloud infrastructure, cybersecurity and IT service management.

At Nyati Sacco LTD., I held full accountability for the ICT function and reported directly to the CEO. I executed technology strategy and led projects from customization and testing through deployment and support.

I commissioned disaster recovery infrastructure with automated backups and real-time server replication, removing single points of failure. A VMware and Veeam virtualization and replication program lifted server utilization by 42% and shortened provisioning and recovery cycles.

I managed core banking, EDMS, mobile banking and ATM platforms, sustaining 99.9% uptime across four member-facing services. I also implemented the SACCO short code application, extending member service responsiveness beyond branch operating hours.

Earlier at Nyati Sacco LTD., I coordinated a Core Banking System upgrade and championed EDMS adoption. At G4S, I managed workforce data and rostering in RAMCO ERP, while my professional goals include deepening my work in cloud infrastructure, cybersecurity and IT service management.

Experience

Work history, roles, and key accomplishments

ICT Officer - In Charge

Nyati Sacco LTD

Feb 2018 - Aug 2026 (8 years 6 months)

Held full accountability for the ICT function, reporting directly to the CEO.

ICT Strategy, Governance and Policy
1. Directed the day-to-day ICT function and executed medium and long-term technology strategy, policies and procedures aligned to organizational objectives
2. Prepared ICT performance reports and management updates for the CEO covering system performance, technology initiatives, infra

ICT Officer

Nyati Sacco LTD

Apr 2013 - Jan 2018 (4 years 9 months)

Ran the technical function hands-on, covering network, servers, systems and user support.

Infrastructure and Systems
1. Managed the multi-user computer network, data and telecommunications facilities.
2. Installed, configured and upgraded systems and application software in line with operational needs, licensing regulations and ICT standards.
3. Performed information and server backups, supportin

Data Analyst

G4S

Feb 2009 - Mar 2013 (4 years 1 month)

Managed workforce data and rostering across the branch within the RAMCO ERP environment.

ERP Data and Workforce Management
1. Managed the transfer, validation and verification of attendance data from manual checklists into the ERP rostering module.
2. Generated and maintained rostering schedules for guarding assignments, coordinating deployment against operational requirements.
3. Coordinated wit

ICT Intern

Ministry of Interior and National Administration

Feb 2007 - Mar 2007 (1 month)

Key Achievements
1. Delivered application installation and hands-on user training across departmental staff, raising confidence with office tools among non-technical users.
2. Diagnosed and resolved PC and network faults as they arose, keeping departmental workstations available through the placement period.
3. Built basic systems and web pages using Visual Basic, PHP, and Macromedia Dreamweaver t

Computer Lab Assistant

United States International University - Africa

Sep 2004 - Dec 2004 (3 months)

Key Achievements
1. Deployed operating systems and application software across campus lab workstations, keeping machines ready for student coursework throughout the term.
2. Maintained the lab equipment inventory underpinning campus ICT operations, supporting accurate tracking and timely replacement of hardware.
3. Supported students through Finance Information Systems tasks and early web and ema