Looking for a job

Timothy Hernandez

@timothyhernandez

Message

IT Support Specialist open to new roles

United States

Message

At Merck & Co., Inc., I supported IT and data operations for oncology clinical trials, using Oracle, JReview, and Inform for reporting and sponsored data entry. I maintained audit-ready documentation in line with GCP, FDA, and ICH requirements.

As a Desktop Engineering Intern at Merck & Co., Inc., I imaged and deployed Windows 11 on Lenovo laptops and desktops, averaging 40+ successful builds daily across 20+ device models. I also configured Active Directory accounts and permissions and tested new VPN software.

I provided Tier 1 support across Office 365 and internal systems, and trained five new employees on enterprise tools. My training includes hands-on IT support, troubleshooting, Active Directory, ServiceNow, and structured cabling; I hold CompTIA A+ certification.

Experience

Work history, roles, and key accomplishments

Associate Specialist – IT & Data Operations

Merck & Co., Inc.

Sep 2023 - Sep 2025 (2 years)

Managed data entry and reporting for 4 oncology clinical trials using Oracle, JReview, and Inform, ensuring compliance with GCP, FDA, and ICH standards. Provided Tier 1 technical support, trained new employees, and developed process documentation to improve workflow efficiency.

Oracle JReview Inform Excel Pivot Tables V Lookups Office 365 Active Directory Technical Support Process documentation GCP FDA ICH Training Onboarding

Desktop Engineering Intern

Merck & Co., Inc.

Jan 2023 - Jul 2023 (6 months)

Imaged and deployed Windows 11 on Lenovo devices, averaging 40+ builds daily. Managed Active Directory accounts, configured BIOS, tested VPN software, and provided frontline support while running vulnerability scans.

Windows 11 Lenovo Imaging Active Directory BIOS VPN RDP Office 365 Troubleshooting Vulnerability Scanning Endpoint Security Hardware Asset Management

Education

Degrees, certifications, and relevant coursework

Year Up United

Professional Development & IT Training, Information Technology

2022 - 2023

Completed intensive technical and professional skills training and was placed at Merck & Co. for a 6-month corporate Desktop Engineering internship.

Congreso de Latinos Unidos

GED, General Education

Earned a GED in April 2019.

Per Scholas

IT Support Training, IT Support

2026 -

Completed 500+ hours of hands-on IT support training covering A+ hardware, Windows/Linux/macOS troubleshooting, Active Directory, ServiceNow ticketing, and structured cabling fundamentals. Practiced AI tool usage weekly with ChatGPT, Google Gemini, and Azari in a technical training environment.