Tim Muth

Managed Active Directory user accounts, Microsoft Office 365 and Intune groups, Adobe licenses, and iPhone/iPad setup and configuration.

Performed desktop and laptop imaging, hardware lifecycle management, VOIP phone support, Office 365 and Active Directory administration, server maintenance, and email security management.

Planned Office 365 deployment and provided troubleshooting for Microsoft Teams and OneDrive for Business.

Provided corporate end user support via phone and email, handling desktop, laptop, and Surface devices, Cisco IP phones, VPN, and various software including Office 365 and SharePoint.

Conducted outbound phone sales to state and local governments, provided Office 365 solution roadmaps, and participated in demonstration and deployment webcasts.

Provided technical support for SharePoint Online and Office 365, assisted users on community forums, and supported Microsoft operating systems and Office software.

Supported technology in McDonald's restaurants, including registers, printers, kitchen monitors, and back office computers.

Backed up and restored user content, set up new PCs with exact Windows and software configurations, and restored user data.

Created and maintained employee schedules, opened gaming sites, verified daily bank deposits, and performed additional duties such as dealing cards and selling pull tabs.

Dealt blackjack.

Set up desktop, laptop, and network workstations; supported printers, scanners, and PDAs; installed and configured operating systems; and provided helpdesk support.

Provided technical support for dial-up, DSL, ISDN, and IDSL connections, configured hardware and software, and handled advanced troubleshooting in a call center environment.