Tim Mulenga
@timmulenga
IT coordination and infrastructure specialist delivering secure, cost-optimized network support.
ZambiaWhat I'm looking for
I’m an IT professional with over 6 years of experience, focused on infrastructure, network optimization, and stakeholder-driven delivery. I’ve worked across multi-site support, troubleshooting, and systems administration with an emphasis on reliability and security.
In my current role as Acting IT Coordinator at Liebherr Zambia, I develop and implement technology strategy with Group IT, aligning information systems to business goals. I oversee deployment and maintenance of IT systems, manage critical IT policies (including cybersecurity and disaster recovery), and take ownership of IT department finances and hardware/software planning.
Earlier, I served as an IT Specialist and Help Desk Technician, managing Active Directory and Group Policy, orchestrating software deployments, and improving support across sites in-person and remotely. I also build measurable technical solutions—like automated reporting with Power BI/Automate/Dataverse and zero-touch Windows imaging with SCCM OSD via PXE boot—so IT health, trends, and costs are easier to control.
Experience
Work history, roles, and key accomplishments
Acting IT Coordinator
Liebherr Zambia
Nov 2025 - Present (6 months)
Developing and implementing organizational technology plans in coordination with Group IT, aligning information systems to business goals. Oversee IT infrastructure support and lead IT policies covering cybersecurity and disaster recovery while managing IT budgeting and procurement.
IT Specialist
Liebherr Zambia
May 2025 - Nov 2025 (6 months)
Provided advanced troubleshooting across user, system, and network issues while administering user accounts, access permissions, and security roles. Supported backups, updates, recovery tasks, and ensured IT asset inventory and policy compliance.
IT Help Desk Technician
Liebherr Zambia
Sep 2022 - May 2025 (2 years 8 months)
Managed Active Directory and Group Policy implementations and coordinated software deployments and system configurations. Delivered technical support across multiple sites both in-person and remotely.
IT Desktop Support Officer
Alfred H Knight
Oct 2019 - Sep 2022 (2 years 11 months)
Served as the primary point of contact for user technical issues and conducted security audits. Managed network configurations and user account administration to maintain secure, reliable desktop environments.
Education
Degrees, certifications, and relevant coursework
Copperbelt University
Bachelor of Science, Information Technology
Earned a B.Sc. in Information Technology from Copperbelt University in 2018.
Northern Technical College
Mechanical Engineering
Studied Mechanical Engineering at Northern Technical College in 2013.
Availability
Location
ZambiaAuthorized to work in
Job categories
Skills
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