Open to opportunities

emmanuel saviye

@emmanuelsaviye

IT Specialist delivering secure, reliable infrastructure support and network troubleshooting across banking and telecommunications environments.

Zambia

Message

What I'm looking for

I’m looking for a hands-on IT role where I can monitor systems securely, troubleshoot networks end-to-end, and keep enterprise infrastructure reliable. I want to support branches and users while contributing to cybersecurity and operational efficiency.

I’m an IT Specialist with over 4 years of progressive experience supporting enterprise IT in banking and telecommunications environments. I focus on secure infrastructure operations, troubleshooting complex network issues, and improving day-to-day system uptime across branches.

In recent roles, I’ve driven National Financial Switch (NFS) transaction monitoring, investigated security logs, and performed SOC-style alert triage to separate false positives from genuine events. I also manage access and configuration controls, incident documentation, and operational security practices to support auditing and reliable service delivery.

My strength is hands-on support: deploying and repairing hardware/software, administering Active Directory and Exchange, maintaining antivirus/anti-malware, and supporting CCTV and end-user training. I’ve streamlined deployments by resolving over 95% of user issues via Jira IT Service Desk and reconfigured over 100 customer routers to improve connectivity and meet SLA expectations.

Experience

Work history, roles, and key accomplishments

Current

Graduate Engineer SOC Analyst

Current

ZESCO Limited

Oct 2025 - Present (9 months)

Monitored telecommunications network security logs and system health to identify anomalies and potential threats. Triaged security alerts, supported VPN/access configuration control, and documented incidents and operational activities.

Security Logging Security Triage Network Monitoring VPN Access Control Network Change Logging

IT Infrastructure and Project Support

AB Bank Zambia

Sep 2024 - Sep 2025 (1 year)

Provided IT infrastructure and desktop support, including hardware/software installations and user support via Jira IT Service Desk. Supported security/access systems, branch IT troubleshooting, project tracking with Jira and Microsoft Project, and monitored digital banking/NFS transactions.

Service Desk Desktop Support Hardware Software Installation And Troubleshooting Jira Microsoft Project Access control systems Branch IT Troubleshooting Digital Platform Monitoring

Assistant IT Support Officer

Ecobank Zambia

Aug 2022 - Aug 2024 (2 years)

Monitored mobile/online/internet banking transactions to detect errors and supported National Financial Switch (NFS) transaction monitoring and wallet-to-bank integration testing. Provided on-site and remote support for desktops, laptops, network devices, user access via Active Directory, Exchange mailboxes, printers, connectivity, and helpdesk/ATM troubleshooting.

Transaction Monitoring Digital Banking Support Network Troubleshooting Active Directory ATM Monitoring Help Desk Password Resets

NOC Intern

NetOne IT Limited

Jun 2022 - Aug 2022 (2 months)

Monitored core network infrastructure components (switches, routers, firewalls, access points) using real-time monitoring tools and performed frontline technical support. Created/configured Outlook/Exchange mailboxes, managed user access (password resets), installed and maintained IT equipment, and supported network diagnostics and infrastructure upgrades.

Access Point Monitoring Outlook Exchange Password Resets IT Equipment Installation & Maintenance Troubleshooting Infrastructure

Technical Agent

Liquid Intelligent Technologies

Nov 2021 - Dec 2021 (1 month)

Reconfigured customer routers and provided troubleshooting support for connectivity issues across routers, modems, and network infrastructure. Handled service desk requests, performed device installations/upgrades, and documented router configurations and resolutions in collaboration with the NOC team.

Router Reconfiguration Router Modem Troubleshooting Service Desk Technical Documentation Network Troubleshooting

Assistant/Intern

ZESCO Limited

Jun 2019 - Sep 2019 (3 months)

Monitored telecommunications network performance, including SDH/DWDM transmission, and supported client equipment configuration and routine maintenance. Assisted with fibre optic cable splicing/repairs and supported radio and PABX/telephony infrastructure operations.

SDH DWDM Network Monitoring FibreCom Multiplexers Configuration PABX