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Tilek Nurdin uulu

@tileknurdinuulu

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Chief of Staff / Product Owner / IT Project Manager driving enterprise-scale digital transformation.

United Arab Emirates

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What I'm looking for

I seek senior product/IT leadership roles driving digital transformation, cross-functional teams, and measurable business impact in fast-paced, high-stakes environments.

I am a results-driven IT leader with 9+ years delivering digital transformation across fintech, mining, healthcare IT, and visa services. I bridge business and technical teams to implement ERP/CRM systems, API integrations, cloud migrations (AWS), and AI tools, consistently improving conversion, operational efficiency, and revenue.

In hands-on roles I have led teams, managed $15M+ budgets, administered enterprise CRMs, and delivered a 254% conversion uplift and 100%+ revenue growth through automation and AI chatbots. I focus on high-stakes delivery, stakeholder alignment, vendor management, and building scalable processes that eliminate 'good enough.'

Experience

Work history, roles, and key accomplishments

IT Project Manager

The Visa Services FZCO

Sep 2023 - Feb 2026 (2 years 5 months)

Led end-to-end digital transformation, driving a 254% conversion increase (1.1% to 3.9%) and supporting 100%+ revenue growth through AI chatbot, process automation, and marketing tech optimization while administering Bitrix24 and AWS migrations.

Project Management CRM Administration AWS Automation Bitrix24 Data & Analytics Vendor Management

Senior IT Project Manager

Kumtor Gold Company CJSC

Nov 2022 - Oct 2023 (11 months)

Managed enterprise IT for a large gold mining operator, overseeing $15M+ payroll systems, 5,500+ users and a 10+ person IT team while ensuring compliance and business continuity during nationalization.

Enterprise IT & Compliance Team Leadership ClickUp Change Management

IT Project Manager

Kumtor Gold Company CJSC

Feb 2022 - Nov 2022 (9 months)

Led ERP and HR/payroll implementations (Epicor) for 5,500+ users, researched ERP alternatives, and delivered solutions that reduced operating costs by 35% while managing vendor relationships and reporting requirements.

ERP Implementation Vendor Management Cost Optimization Reporting Stakeholder Engagement

Partnerships Manager

Intelehealth

Jun 2021 - Jul 2022 (1 year 1 month)

Bridged business and technical teams for a telemedicine platform, streamlining processes, advising product selection, and producing executive reports to improve customer satisfaction and reduce operational costs.

Business Development Telemedicine Requirements Gathering Stakeholder Management Process Optimization Reporting Client Engagement Contract Negotiation

Senior Project Coordinator

KSSDA

Nov 2021 - Apr 2022 (5 months)

Coordinated cross-departmental projects, developed roadmaps and specifications, managed change orders, and delivered training to improve adherence to schedules and project requirements.

Project Coordination Roadmapping Change Management Training Requirements Definition Budgeting Process Improvement

IT Project Manager

XIS7

Feb 2021 - Feb 2022 (1 year)

Led regional fintech product development for a payment system serving 10+ million users, re-architected multi-language platform to Angular/Python and managed a team of seven to support up to 10,000 simultaneous payments.

Fintech Angular Python Agile Scrum Confluence Scalability Risk Management

IT Project Manager

Appello Australia

Apr 2021 - Jun 2021 (2 months)

Managed a portfolio of four projects with 10–12 developer teams in Agile, created PM roadmaps, optimized budgets, and improved cross-functional collaboration using Asana and Confluence.

Portfolio Management Agile Asana Confluence Budgeting SDLC Team Leadership Cross Functional Collaboration

IT Project Manager

State Enterprise Socservice

Sep 2020 - Jan 2021 (4 months)

Led development of government health information systems and telemedicine pilots, conducted BPMN process mapping, created technical specs, and produced analytical reports for policy decisions.

Healthcare IT Telemedicine Testing

Technical Account Manager

Greenlight IT Solutions KZ LLC

Dec 2019 - Mar 2020 (3 months)

Provided pre- and post-sales technical support, managed projects from inquiry to implementation, maintained SLA/OLA adherence, and coached client staff to improve performance.

Technical Support Pre Sales SLA Management Project Delivery Performance Metrics Implementation Analytics

IT Manager

Kazakhstan Debt Center LLC

Sep 2018 - Dec 2019 (1 year 3 months)

Managed IT operations for a financial services firm, implementing system optimizations that reduced operational costs by 25% (≈2M KZT/month) and enforcing security and compliance controls.

IT Operations Cost Optimization Database Design ITSM Security & Compliance Fintech

DBMS Developer / Business Analyst

Finca Bank Kyrgyzstan

Apr 2017 - Dec 2018 (1 year 8 months)

Developed databases and reports for a microfinance bank, improved server performance, ensured KYC/AML compliance exposure, and optimized payment processing workflows.

SQL Pl SQL Reporting KYC AML Processes Database Optimization Testing Risk Analysis Workflow Design

Education

Degrees, certifications, and relevant coursework

Project Management Institute (PMP)

Project Management Professional (In Progress), Project Management

Project Management Professional (PMP) certification is currently in progress.

Zyfra Mining Kazakhstan

Digital Mining Enterprise Certificate, Digital Mining

2022 - 2022

Grade: With Honours

Completed the Digital Mining Enterprise Certificate with Honours in 2022.

Erasmus Network

Professional Certifications, Human Resources; Supply Chain

2018 - 2018

Completed Certified Human Resource Specialist (CHRS) and Supply Chain Certified Specialist certifications in 2018.

Lancaster University

Bachelor of Science, Information Technology for Creative Industries

2009 - 2014

Grade: 2nd Class Honours

Completed a Bachelor of Science (2nd Class Honours) in Information Technology for Creative Industries, focusing on IT applications for media and creative sectors.