Open to opportunities

Tijana Markovic

@tijanamarkovic

Message

Senior business and digital transformation leader driving technology modernization and measurable business value.

Czechia

Message

What I'm looking for

I seek leadership roles driving enterprise-wide digital and IT transformation, working with cross-functional teams, C-level stakeholders, and modern engineering practices to deliver measurable business outcomes.

I am a senior business and digital transformation and technology leader with 15+ years' experience delivering large-scale modernization programs across telecom and technology sectors. I specialize in IT change, BSS/OSS and CRM transformation, enterprise architecture, and driving measurable cost and availability improvements.

I have led CIO-level IT strategy, multi-million budgets, and teams of 60+ FTE plus strategic vendors to deliver projects such as OneApp, B2B cloud-native ecommerce, e‑SIM rollout, and real-time tax compliance integrations. My work has produced outcomes including 30% operational cost savings, 99.9% system availability, and 20–40% faster time-to-market through Agile and DevOps adoption.

I focus on data-driven decision-making and the adoption of AI, analytics, and automation to optimize operations and customer journeys. I excel at building governance, aligning technology roadmaps with business objectives, and influencing C-level stakeholders to steer complex, regulated transformations to successful outcomes.

Experience

Work history, roles, and key accomplishments

CIO / Head of IT

Crnogorski Telekom

Jul 2017 - Oct 2022 (5 years 3 months)

Provided strategic leadership for enterprise IT and digital transformation, managing a multi-million annual budget and 60 FTE plus vendors; delivered ERP/CRM/Network modernization that reduced operating costs by 30% and improved availability to 99.9%.

Enterprise Architecture Digital Transformation Vendor Management Cloud Migration Stakeholder Management Data & Analytics

Head of Customer Solutions

Crnogorski Telekom

Sep 2015 - Jul 2017 (1 year 10 months)

Managed development and operations of core telco systems (Product Catalog, CRM, Order Management, OSS) and led international software development projects to support company activities and integrations.

catalog CRM Order Management OSS Netcracker Amdocs Team Leadership

Chief IT Architect

Crnogorski Telekom

Apr 2011 - Sep 2015 (4 years 5 months)

Defined enterprise-scale IT architectures for billing, CRM, and service management ensuring interoperability with telecom networks and third-party ecosystems and led delivery of complex telecom software solutions.

Enterprise Architecture Billing CRM OpenAPI Integration Architecture

Billing Specialist

Crnogorski Telekom

Dec 2008 - Apr 2011 (2 years 4 months)

Led billing system development and operations for fixed telephony, including invoice production and complex BSS/CSS interfaces to support voice, internet, and IPTV services.

Billing Invoicing Order Management Process Improvement

Business Consulting Partner

Amdocs

Nov 2007 - Dec 2008 (1 year 1 month)

Provided expert consultancy and strategic oversight to key customers, driving business growth through trusted advisory relationships and identifying opportunities beyond core product areas.

Consulting Amdocs Solutions Stakeholder Engagement Solution Design Strategic Advisory