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@tihomirjai
Erfahrener Kundenservice-Mitarbeiter mit umfangreicher Outbound-Telefonie-Erfahrung.
Ich bin Tihomir, ein engagierter Kundenservice-Mitarbeiter mit über 7 Jahren Erfahrung in der Branche. Meine berufliche Laufbahn umfasst Tätigkeiten in verschiedenen Callcentern, darunter HelloFresh und Deutsche Telekom, wo ich sowohl im Outbound- als auch im Inbound-Bereich tätig war. Ich habe umfassende Kenntnisse in der Kundenakquise und im Verkauf, insbesondere im Energiebereich mit Unternehmen wie ENBW und EWE.
Ich habe mein Studium an der Fakultät für Wirtschaft in Rijeka und der Landwirtschaftsfakultät in Križevci abgeschlossen. Neben meiner beruflichen Erfahrung bringe ich auch technische Fähigkeiten mit, da ich mit verschiedenen CRM-Systemen wie SAP, Hubspot und Dialfire vertraut bin. Ich spreche fließend Kroatisch, Deutsch und Englisch, was mir ermöglicht, in multikulturellen Umgebungen effektiv zu kommunizieren.
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Work history, roles, and key accomplishments
Various Energy Companies
Provided dedicated customer support and service within the energy sector, working with companies such as ENBW, EWE, and E-primo. Applied customer service expertise to address client needs specific to the energy industry.
Multiple Companies
Gained 7 years of experience in customer service across various companies and platforms, including HelloFresh, Deutsche Telekom TKS, and O2 Sales&care. Expertise includes handling both inbound and outbound calls, cold calling, and providing sales and care support.
Degrees, certifications, and relevant coursework
Diploma, Economics
Completed studies focusing on economic principles and theories. Gained knowledge in areas such as microeconomics, macroeconomics, and financial analysis.
Diploma, Agriculture
Completed studies in agricultural sciences. Focused on topics related to crop production, animal husbandry, and sustainable farming practices.
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