Tiffany Johnson

Led compliance-focused customer support operations for an international fintech trading platform by monitoring accounts for rule violations and fraud indicators. Enforced compliance policies, escalated suspicious activity to risk/compliance partners, and conducted QA audits of customer communications for regulatory adherence.

Managed high-volume inbound customer inquiries across chat, email, and social media in a fast-paced remote environment. Supported escalations and resolved account navigation and issue resolution while maintaining response time and accuracy performance standards.

Provided multi-channel customer support (phone, chat, email, and social) while resolving billing, account, and policy-related issues. Processed account updates with a focus on data integrity and maintained compliance standards under strict deadlines, supporting process improvements to reduce resolution times.

Supervised daily restaurant operations, including staffing, scheduling, and front-of-house customer service standards. Led onboarding, training, and team development and supported operational improvements to improve service consistency in a high-volume environment.

Managed domestic and international logistics accounts through end-to-end shipment coordination and client communication. Built long-term business relationships through proactive account management and supported high-volume operational workflows in a fast-paced environment.

Activities and societies: Graduated with Academic and Attendance Honors.

Earned a High School Diploma from Fountain Hills High School, graduating with Academic and Attendance Honors.

Activities and societies: Coursework included Human Anatomy, Medical Terminology, Medical Charting, and Health Studies.

Completed Massage Therapy coursework at Concorde Career College and obtained a Massage Therapy License in 2014.