Brian Cameron

BC

Open to opportunities

Brian Cameron

@briancameron2

Customer support professional and funded prop trader, bridging trading mechanics and compliance to resolve escalations fast.

What I'm looking for

I’m looking for a fast-paced trading or fintech environment where I can support traders end-to-end—resolving escalations, upholding compliance, and improving workflows—while using my trading mechanics perspective to reduce friction and boost trader success.

I’m a results-driven customer support professional with deep expertise in prop trading firm operations and futures trading. Currently, I’m a funded trader with Topstep, so I understand trader needs, risk parameters, and evaluation mechanics from both sides of the process.

As a Customer Support Representative at PropShopTrader (PST), I provide frontline support to funded and evaluation-phase traders across multiple platforms. I assist with platform configuration and connections (including Rithmic) and third-party trading platform integrations, while resolving compliance flag inquiries, payout questions, and account rule clarifications.

Previously, as a Customer Support Manager at Easton Consulting Technologies, I led multi-platform support teams across large prop firms, coached performance using KPI tracking, and built structured ticketing workflows in Intercom. I also oversaw KYC and payout workflows to maintain regulatory compliance, and I partnered with compliance and trading teams to communicate policy updates while improving onboarding and issue resolution.

Experience

Work history, roles, and key accomplishments

PP

Current

Customer Support Representative

Current

PropShopTrader (PST)

Provided frontline support to funded and evaluation-phase traders across multiple platforms. Assisted with platform configuration and technical integrations, handled compliance and payout/account-rule questions, and escalated complex issues while communicating resolution updates to traders.

Customer Support Prop Firm Operations Futures Trading Support Platforms Rithmic Rithmic Connections Platform Integration Account Rule Clarifications Escalations Trader Education

AE

Customer Service Representative

American Express

Provided customer service and account support in a fast-paced financial services environment. Resolved account inquiries and billing/service disputes while maintaining regulatory compliance.

Customer Service Account Support Billing Disputes Regulatory Compliance

ET

Customer Support Manager

Easton Consulting Technologies

Managed multi-platform customer support operations across large prop firms and coached support teams on performance and KPI tracking. Oversaw KYC and payout workflows, resolved escalations related to compliance and payouts, and built ticketing and trader onboarding resources using Intercom.

Customer Support Management Team Leadership Performance Coaching KPI Tracking Escalations Compliance Management KYC Account Rule Interpretations Ticketing Systems Intercom Trader Education

AI

Inbound Sales Representative

Allstate Insurance

Sold personal lines insurance policies with a focus on customer needs and compliance requirements. Performed coverage analysis and made tailored policy recommendations while maintaining retention and satisfaction.

Inbound Sales Needs Analysis Coverage Analysis Policy Recommendations Customer Retention Customer Satisfaction Compliance Requirements

Education

Degrees, certifications, and relevant coursework

Brian hasn't added their education

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Tech stack

Software and tools used professionally

Gmail

Google Workspace

Phase

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