Matthew Mendez
@matthewmendez
Operations leader driving efficiency and cross-functional project success.
United StatesWhat I'm looking for
I am an operations professional with over five years of experience leading cross-functional projects, optimizing workflows, and delivering measurable business impact. I focus on aligning project plans with organizational objectives while maintaining transparency through clear reporting.
In my current role I led cross-border trust and safety operations for a global client, implemented process improvements that reduced turnaround times by 18%, and proposed a custom productivity tool adopted across teams. I create standardized SOPs, partner with training and quality teams, and coordinate platform audits and content risk analyses.
I bring strong skills in stakeholder management, risk mitigation, CRM tools, data analysis, and client onboarding. I am results-driven, strategic, and committed to improving efficiency, productivity, and customer satisfaction.
Experience
Work history, roles, and key accomplishments
TELed cross-border trust and safety operations for a global tech client, drove process improvements that reduced turnaround times by 18%, and implemented a custom productivity tool and standardized SOPs adopted across departments.
PBDelivered financial services across multiple branches, managed client relationships and tailored banking solutions while increasing adoption of digital platforms and maintaining high customer satisfaction.
MTMobile Expert
Metro by T-Mobile
Oct 2019 - Mar 2021 (1 year 5 months)
Supported customer accounts and services in a retail environment, recommended mobile and IoT solutions, trained new team members, and consistently exceeded sales goals while maintaining strong satisfaction metrics.
Education
Degrees, certifications, and relevant coursework
UIUniversity of Maine at Presque Isle
Bachelor of Accounting, Accounting
Completed a Bachelor of Accounting via remote study, graduating in May 2025.
ICIndian River State College
Associate of Arts, Accounting
Completed an Associate degree in Accounting, graduating in May 2021.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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