Open to opportunities

Cierra Thompson

@cierrathompson

Customer service and administrative professional with 5+ years resolving issues, processing transactions, and maintaining accurate records.

United States

Message

What I'm looking for

I’m seeking a remote or office-based position where I can use strong communication, organizational, and customer service skills to support customers, process transactions, and maintain accurate records with professionalism.

I’m a detail-oriented Customer Service and Administrative Professional with 5+ years of experience supporting customers, managing data, processing transactions, and maintaining accurate records in fast-paced environments. I resolve customer concerns, provide accurate information, and handle confidential information with accuracy and professionalism.

From assisting customers at Globe Life by processing billing transactions and documenting account changes, to entering and verifying large volumes of data with high accuracy at Exela Technologies, I’ve built a reputation for data integrity and strong execution. I also reconcile daily transactions and prepare end-of-day reporting as a Front Desk Receptionist/Night Auditor, and I’m a Certified Administrative Professional (June 2023 to Present).

Experience

Work history, roles, and key accomplishments

Current

Customer Service Advocate

Current

Globe Life

Jan 2024 - Present (2 years 5 months)

Resolved customer inquiries and concerns by providing accurate product and service information and updating accounts. Processed billing transactions and service requests while maintaining confidentiality and documenting interactions in company systems.

Customer Service Account Updates Billing Payment Processing Confidentiality Data Entry Multitasking

Data Entry Production Clerk

Exela Technologies

Aug 2022 - Nov 2023 (1 year 3 months)

Entered and maintained large volumes of data with a focus on accuracy and efficiency. Verified and corrected records for data integrity while managing confidential information and meeting productivity and quality standards.

Data Entry Data Verification Data Integrity Quality Assurance Spreadsheets

Front Desk Receptionist

Holiday Inn Express and Suites

Feb 2020 - Jul 2022 (2 years 5 months)

Reconciled daily transactions by matching room charges, restaurant bills, and other purchases to ensure accurate debits and credits. Counted cash drawers, verified credit card batches, and generated end-of-day reports for management review.

Cash Drawer Balancing Credit Card Batch Verification End Of Day Reporting Attention To Detail Front Desk Operations Payment Accuracy Records Management