Joviane Charles

I’m a healthcare billing and administration professional with a solid record of accomplishments across document production, confidential correspondence, and high-volume customer service. I bring “strong attention to detail,” meticulous organization, and calm problem-solving—especially when timelines and accuracy matter.

In my current Billing Specialist role, I manage patient billing from request intake through resolution: I enter patient and insurance information into billing software, review medical and coverage details, and collaborate with medical providers to determine billing. I also handle medical code entry, research new insurance policies, and prepare and electronically submit claims.

I’m equally strong on the back end—posting payments and adjustments, performing rebilling when needed, and auditing accounts to resolve credit and outstanding balances. I generate patient invoices for co-pays, deductibles, and uncovered services, set up payment plans, and create missing charge slips to keep records complete and accurate.

Beyond billing, I support patient-facing operations as a Front Desk Medical Receptionist and Front Desk Receptionist—greeting visitors, managing high-volume phone lines, organizing the reception office, and training new receptionists on policies and procedures. Earlier in my career as a Night Auditor and Valet Cashier, I strengthened my reliability with collections reconciliation, accurate reporting, and transferring information to accounting, while demonstrating leadership attributes for forecasts and audits.