At Auto Money North, LLC, I educate customers on title-loan applications, explain financial terms, and review documents to determine eligibility. I also process payments, renewals, and payoffs while maintaining confidential records.
I manage past-due accounts by arranging payment solutions and supporting collections and repossession procedures. I also contribute to branch growth through referrals, community outreach, local marketing, and customer retention.
At Langston Enterprises, DBA Pawn Express II, I directed daily operations and managed customer service, employee workflow, and account activity. I handled approximately 2,000 customer records and resolved inquiries across phone, email, and in-person channels.
Across Check Express IV and HBs of Darlington, I processed financial transactions, maintained customer documentation, and supported compliance. I also prepared occupancy and expense reports using Excel and property-management software, and maintained rent collection records and ledgers.
