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Brielle Midgette

@briellemidgette

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Experienced administrative assistant enhancing office operations and team productivity.

United States

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What I'm looking for

I am looking for a role that values teamwork, offers growth opportunities, and allows me to utilize my skills in process improvement and customer engagement.

I am an administrative assistant with over 10 years of experience in optimizing office operations and enhancing team productivity. My expertise lies in data analysis, process improvement, and customer engagement, ensuring efficient workflows and high satisfaction levels. I have a proven track record in inventory control and budget management, contributing to streamlined processes and cost savings.

Throughout my career, I have demonstrated a strong commitment to customer satisfaction, fostering positive relationships and enhancing client loyalty. I have implemented streamlined communication protocols and analyzed call metrics to identify trends, enabling targeted training sessions that boosted team performance. My experience in various roles, including retail management and title clerk, has equipped me with the skills to improve operational efficiency and customer service.

I am passionate about creating a welcoming environment that fosters trust and satisfaction among clients and colleagues alike. My goal is to continue leveraging my skills in administrative support and process optimization to contribute to a dynamic team.

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Experience

Work history, roles, and key accomplishments

Current

Title Clerk

Current

Southern Auto Group

Jun 2021 - Present (4 years 5 months)

Executed comprehensive title searches to ensure accurate documentation, facilitating smooth vehicle transactions and reducing processing delays. Streamlined title transfer procedures, enhancing efficiency and yielding noticeable improvements in customer satisfaction ratings. Partnered with sales and finance teams to resolve title discrepancies, fostering a cohesive environment and ensuring complia

Document Management Process Improvement Customer Service Regulatory Compliance Data Management Problem Solving Team Coordination

Front Desk Manager

Ear Nose and Throat Ltd

Nov 2023 - Present (2 years)

Provided exceptional customer service, creating a welcoming environment that fostered patient trust and satisfaction. Streamlined appointment scheduling processes, improving patient flow and reducing wait times significantly. Monitored patient feedback to identify service enhancements, leading to noticeable improvements in overall patient experience.

Customer Service Scheduling Communication

Call Center Agent

AAA

Aug 2018 - Present (7 years 3 months)

Demonstrated a strong commitment to customer satisfaction, fostering positive relationships and enhancing client loyalty. Implemented streamlined communication protocols, reducing response times and improving overall customer service ratings. Analyzed call metrics to identify trends, enabling targeted training sessions that boosted team performance.

Customer Satisfaction Data Analysis Customer Service

Administrative Assistant

Hall Ford Elizabeth City

May 2016 - Present (9 years 6 months)

Provided exceptional administrative support, fostering a positive office environment and enhancing team collaboration. Streamlined appointment scheduling processes, leading to improved office efficiency and reduced client wait times. Maintained precise records and documentation, ensuring compliance with company policies and facilitating smooth operations.

Administrative Support Scheduling Process Improvement

Sales Associate

Ross Dress For Less

Oct 2015 - Present (10 years 1 month)

Assisted customers with product selection, enhancing shopping experience and contributing to noticeable sales growth. Worked closely with team members to maintain store organization, ensuring a welcoming environment that led to increased customer retention. Promoted store promotions and loyalty programs, successfully engaging customers and driving repeat business.

Customer Service Sales Growth Team Collaboration

Retail Manager

Charlotte Russe

May 2015 - Present (10 years 6 months)

Led a team of sales associates to enhance customer engagement, achieving noticeable increases in store traffic and overall sales. Implemented visual merchandising strategies that elevated product visibility, resulting in marked gains in customer interest and purchases. Coordinated staff training sessions to improve service quality, fostering a supportive environment that enhanced team performance.

Team Leadership Customer Engagement Merchandise