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Tiffaney Williams

@tiffaney

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Infrastructure operations specialist who streamlines regulated workflows.

United States

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What I'm looking for

I’m looking for a remote engine-room remote role where I can own SOPs and audit-ready documentation, automate workflows with AI, and improve incident resolution and scheduling accuracy while keeping operations stable.

I’m an Infrastructure Operations Specialist with about a decade of experience supporting high-precision, technical, and regulated environments. I bring strong operational instincts—scheduling discipline, audit-ready documentation, and rule-based execution—that protect leadership bandwidth and day-to-day stability.

In government-sector infrastructure work, I’ve managed cloud and hybrid operations during CRM and infrastructure transitions to Azure. I performed daily health checks, integrated AI prompts into documentation workflows, and maintained compliance control records so audits stayed compliant and escalations moved faster.

I’m also trusted in executive support and program coordination settings, where I build reliable systems that reduce friction. From confidential, rule-based executive assistance to household operations and hospitality programming, I coordinate calendars, intake, vendors, and run-of-show documentation with a focus on accuracy and continuity.

More recently, I built lightweight CRM intake and scheduling systems from scratch (Zoho), and I’ve worked as a remote research writer using “human-in-the-loop” processes with LLMs to produce evidence-based, citation-compliant deliverables. I thrive where process automation, quality review, and clear documentation directly improve outcomes.

Experience

Work history, roles, and key accomplishments

Current

Community & Program Coordinator

Current

The Overland / Red Light Vinyl

Sep 2023 - Present (2 years 7 months)

Built lightweight Zoho-based CRM intake and scheduling systems from scratch, reducing booking friction by 50%. Standardized run-of-show documentation and coordinated supplier, roster, and scope-change workflows to support on-time, predictable delivery.

Zoho CRM Scheduling Run Of Show Supplier Coordination Scope Change Management Template Development Square Excel

Infrastructure Operations Specialist

Riverside/San Bernardino County

May 2016 - Dec 2025 (9 years 7 months)

Supported cloud and hybrid CRM/infrastructure transition to Azure, reducing manual support load and improving daily stability via health checks and status reviews. Managed incident/change updates and compliance documentation, integrating AI-assisted SOP updates and contributing to a 30% faster resolution speed while maintaining 100% federal audit compliance.

ServiceNow Compliance & Audit Splunk Solarwinds Nagios Linux VMWare

House Manager

Private Household

Sep 2022 - Mar 2025 (2 years 6 months)

Built household routines and visual supports to improve daily transitions and reduce task conflict. Coordinated appointments and service visits, maintained caregiver progress notes, and managed supplies and basic vendor scheduling to prevent disruptions.

Scheduling Appointment Management Household Operations Progress Notes Vendor Management Resource Planning

Research Writer (LLM-Assisted)

Freelance

Jan 2022 - Feb 2025 (3 years 1 month)

Built a human-in-the-loop research workflow using LLMs to synthesize datasets with rigorous citation and evidence-based analysis. Designed surveys and produced citation-compliant, submission-ready documents, reducing client prep time and revision cycles.

Human In The Loop Data Synthesis Survey Design Document Formatting Remote Research Support

Executive Assistant (Product Dev)

Private Client

Feb 2017 - Jul 2022 (5 years 5 months)

Supported end-to-end apparel product development by translating ideas into documented requirements and usable prototypes. Researched and sourced materials, created CAD mockups, ran fit and UX testing, and documented specs to keep development aligned and repeatable.

Fabric And Trim Sourcing Prototype Visuals Fit Testing Usability Testing

Executive Assistant

BNP Paribas

May 2014 - Feb 2017 (2 years 9 months)

Supported senior financial leadership with confidential calendar and document management in a regulated banking environment. Managed cross-border executive support between California and France to reduce time-zone scheduling errors and missed handoffs.

Executive Support Calendar Management Regulated Environments

Peer Educator

Cal Poly Pomona Cultural Centers

Sep 2014 - Jan 2017 (2 years 4 months)

Delivered violence prevention education workshops and supported policy-based outreach efforts. Collected and reviewed survey feedback to improve programming and maintained participant and outreach records to support continuity.

Workshop Facilitation Policy Based Outreach Outreach Coordination Community Education