Tierra W

I've supported healthcare operations at Achieve Integrative Health and Northwest Austin Family Dentistry, managing patient scheduling, insurance verification, EMR data entry, billing support, records, and HIPAA-conscious documentation.

At WAPI Community Services, I provided individual and group counseling support, completed intake assessments and treatment-plan documentation, and coordinated care with families, schools, case managers, and community partners. I use Motivational Interviewing, CBT, and strength-based interventions while maintaining accurate clinical records.

I've also managed high-volume customer communication at EF Education First and Realtor.com, using Zendesk and Salesforce to document interactions, resolve issues, identify service gaps, and improve service delivery.