Tierra Simonvil

I am a dedicated and detail-oriented chat support agent with over five years of experience in providing exceptional customer service through online communication platforms. My proven track record in resolving inquiries efficiently has significantly enhanced customer satisfaction. I thrive in fast-paced environments and am committed to delivering the best possible service to every customer.

In my current role at Virtual Vocations, I handle customer inquiries via chat, email, and phone, ensuring prompt and professional service. I also take pride in training new hires on chat support protocols and best practices, fostering a collaborative and knowledgeable team. My experience at Baylor Genetics further solidified my skills in customer support, where I consistently documented customer interactions in the CRM for effective tracking and follow-up.