Tiago Mariani Dian

Provided personalized support to international guests in a premium resort environment. Managed reservations, special requests, and coordination with internal departments.

Managed reservations, amendments, cancellations, payments, and overbooking situations using Opera PMS and OTA channels. Coordinated transport, restaurants, and local experiences, and resolved complaints by coordinating with suppliers and internal departments.

Managed reservations and traveller requests by phone, email, and in person. Followed up on special requests and operational issues during guests' stays.

Managed individual and group reservations using Ericsoft PMS. Worked with Booking.com, Expedia, and Hotelbeds, including booking changes and customer requests.

Managed reservations using Cloudbeds and assisted travellers from different nationalities. Provided destination information and recommendations for services, attractions, and experiences.

Managed guest requests and operational situations autonomously in a multicultural environment.

Managed reservations and OTA channels and supported the organization of tours and activities for international travellers.

Supported international tourists during peak season and provided information on activities, tours, and local services.

Coordinated domestic and international travel arrangements, including flights, hotels, ground transportation, and restaurants. Managed calendars, meetings, conferences, and events, and prepared quotations, invoices, and administrative documentation.