Alexa Ingraham
@alexaingraham
Senior control management and risk specialist who improves lending controls through root-cause analysis and compliance testing.
United StatesWhat I'm looking for
I’m a Senior Control Management Specialist with 11 years of financial services experience across auto, home lending, consumer lending, merchant services, and retail, with deep strength in risk management, root cause analysis, and controls testing. For the last role, I execute risk control assessment (RCA) for a pipeline of high-rated internal controls, partnering across the first, second, and third Lines of Defense to strengthen processes, procedures, and controls and mitigate inherent and residual risk.
I validate compliance with federal and state requirements including TILA, ECOA, UDAAP, FCRA, FHA and Regulations B, C, E, and Z, and I draft test plans and testing methodologies for design and sustainability. I also document SOX-aligned activity, lead front line issue verification projects with 30–90 day deadlines, and coach less experienced staff—using clear communication and continuous improvement (including data validation and team templates) to deliver audit-ready results.
Experience
Work history, roles, and key accomplishments
Executed risk control assessments for designated pipeline of high-rated internal controls across Consumer Lending, including Auto, Consumer & Merchant Services, and Home Lending. Ensured compliance testing against TILA, ECOA, UDAAP, FCRA, FHA and Regulations B/C/E/Z and mentored less-experienced staff through the issue verification lifecycle.
Identified and mitigated risk exposure from moderate SHRP issues across Auto and Consumer & Merchant Services, performing root cause analysis and control adequacy monitoring. Partnered with the first, second, and third lines of defense to develop and test controls, document walkthroughs and testing results, and provide ongoing training and coaching for team members.
Researched daily escalation pipelines affecting Wells Fargo Auto Lending products and servicing, including direct lending, originations, customer service, collections, and dealer/vendor and third-party claims. Conducted root cause analysis to verify adherence to policies, procedures, and federal regulations using call review, transactional history, and origination/servicing documentation.
Mitigated risk through inbound and outbound customer contact for Wells Fargo Indirect Auto Lending, specializing in payment negotiations and arrangements. Performed loss prevention activities including skip trace techniques using origination documents and skip search tools, and supported peer coaching and engagement initiatives.
Handled cash and credit transactions totaling more than $50,000 daily while maintaining strict compliance with Federal Reserve and FDIC requirements. Supported operational and audit readiness tasks, trained over ten new tellers, facilitated daily huddles, and assisted with control/compliance duties including balancing vault and merchant teller operations.
Manager on Duty / Key Cashier
Pei Wei Asian Diner
Jul 2012 - Dec 2014 (2 years 5 months)
Managed daily restaurant openings/closings and delegated tasks to staff while processing cash/debit/credit transactions in a high-volume environment. Ensured inventory accuracy and adherence to FDA guidelines, coordinated labor scheduling across front-of-house and back-of-house, and coached new employees to align with company standards.
Education
Degrees, certifications, and relevant coursework
Chandler-Gilbert Community College
Associate of Arts, Psychology
2013 - 2015
Studied Psychology and earned an A.A. from Chandler-Gilbert Community College from 2013 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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