Thu Hằng
@thuhng2
Customer service advisor at Vietnam Concentrix Services resolving guest issues across inbound, outbound, email, chat, and messaging.
VietnamWhat I'm looking for
At Vietnam Concentrix Services, I liaise between guests and partners to resolve light-complexity issues through inbound and outbound channels, email, chat, and messaging. I work to ensure a positive guest experience and meet FCR and NPS KPIs.
At Babybest Investment Joint Stock Company, I supported sales, managed partner and customer profile information, drafted administrative documents, and coordinated logistics.
At Cozy Tea - Ecological Products Joint Stock Company, I wrote content and managed the fanpage, TikTok, and KOC activities. Earlier, as an Account Intern at TEAM FLASH ESPORTS, I tracked donor implementation project progress and prepared reports, budgets, and project proposals.
Experience
Work history, roles, and key accomplishments
Advisor I, Customer Service
Vietnam Concentrix Services
May 2026 - Present (5 months)
Liaised between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging. Ensured high customer service and positive guest experience while meeting FCR and NPS KPIs.
Director's assistant - Sales admin
Babybest Investment Joint Stock Company
Aug 2025 - Feb 2026 (6 months)
Managed partner and customer profile information, drafted and managed administrative documents, provided sales support, and scheduled and managed logistics.
Marketing Intern
Cozy Tea - Ecological Products Joint Stock Company
Mar 2025 - Jun 2025 (3 months)
Created content, managed fanpage and TikTok, handled KOC management, and addressed complaints and customer care.
Account Intern
TEAM FLASH ESPORTS
Jul 2024 - Oct 2024 (3 months)
Maintained partner relationships, tracked donor implementation project progress, made paperwork reports, calculated costs and budgets, and generated and presented project plans.
Education
Degrees, certifications, and relevant coursework
International University - Vietnam National University Ho Chi Minh City
Bachelor of Business Administration, Business Administration
2019 - 2021
Grade: 3.20
Graduated with a Bachelor of Business Administration from International University - VNU-HCM, achieving a final CGPA of 3.20.
IELTS
IELTS Certification, English Language
Grade: 6.0
Earned an IELTS certification with a score of 6.0.
Tech stack
Software and tools used professionally
Availability
Location
VietnamAuthorized to work in
Salary expectations
Interested in hiring Thu?
You can contact Thu and 90k+ other talented remote workers on Himalayas.
Message ThuGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
