Kamelia El Bassam

Processed over 100 food and beverage orders per shift, delivering service across the restaurant and bar. Managed table allocations and reservations using the hotel booking system and trained new staff on service standards.

Promoted from Barista to Supervisor within 5 months. Responsible for end-of-day cash reconciliation, balancing tills up to €2,000 per shift, managing stock levels, and training new team members.

Managed guest check-in/check-out and maintained accurate records in the reservations database. Processed over 50 guest payments per shift and ensured all records were accurately completed and filed.

Operated the customer loyalty card system and managed balance enquiries. Handled over 100 cash transactions daily and maintained accurate float records throughout each shift.

Grade: 2:1

Activities and societies: Peer-to-Peer Mentor

Pursuing a Bachelor of Business (Honours) with a current grade of 2:1 average. Selected as a Peer-to-Peer Mentor for incoming first-year students.

Grade: Distinction

Activities and societies: Class Representative

Graduated with Distinction in every module (8 modules total). Elected Class Representative, acting as the main point of contact between students and faculty.

Grade: Distinction

Graduated with Distinction in every module. Modules included Mathematics, Spreadsheets, IT Skills, Communications, and Teamworking.