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thomy reyes

@thomyreyes

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Case consultant at The Office Gurus assessing Social Security and VA disability claims for representation.

Dominican Republic

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What I'm looking for

I'm looking for an opportunity where I can contribute, grow professionally, and bring value to the team through responsibility and creativity.

At The Office Gurus, I speak with prospective clients about Social Security benefits and VA disability claims, gather case information, and assess whether cases meet the firm's criteria for representation.

I also assist clients with Tier 2 applications and maintain accurate documentation. Previously, I worked as a General Care Call Center Agent at Alorica, handling customer inquiries and account issues and documenting interactions in CRM systems.

Experience

Work history, roles, and key accomplishments

Call Center Agent (General Care)

Alorica

Worked as a Customer Service Representative handling high-volume calls, assisting customers with inquiries, account issues, and troubleshooting. Followed scripts and procedures, documented interactions in CRM systems, and resolved concerns efficiently.

Customer Service Call Handling Troubleshooting CRM Documentation Multitasking

Case Consultant

The Office Gurus

Conducted calls with prospective clients regarding Social Security benefits and VA disability claims to assess their situations and determine qualification for representation. Performed Tier 1 consultations and Tier 2 application processes, maintaining accurate documentation and professional communication.

Customer Service Communication Skills Documentation Case Evaluations Social Security VA Claims