Thompson Victor

Developed and implemented a brand identity strategy, significantly increasing brand recognition and loyalty. Led successful marketing campaigns, including an influencer marketing initiative that boosted brand recognition by 99% in six months. Created promotional videos and coordinated with cross-functional teams to ensure brand consistency.

Implemented and improved processes to streamline operations, reduce costs, and increase transaction efficiency. Built and led a high-performing operations team, fostering a culture of collaboration and accountability. Ensured operational excellence in customer support and transaction processing while collaborating with cross-functional teams.

Collaborated with team members to enhance overall customer satisfaction and trained new customer service representatives on company policies and procedures. Monitored team performance, suggesting corrective actions for underperforming areas. Assisted in soliciting sales of new products and performed administrative duties.

Produced daily in-depth analysis of team performance and player statistics, leading to improved fan engagement and increased revenue. Covered major sporting events and wrote in-depth articles that garnered over 10k views, boosting overall brand recognition.

Handled 80% of product and service-related transactions, maintaining daily reports using Microsoft Excel. Utilized product knowledge to offer solutions and answer customer questions. Developed customer retention strategies based on feedback, increasing retention rates by 85%.

Completed a comprehensive curriculum in Mass Communication, focusing on various aspects of media, communication theories, and practical applications. Gained foundational knowledge essential for careers in journalism, public relations, and broadcasting.