Thompson Fadaisi
@thompsonfadaisi
IT Support Specialist at Advance Global IT Support, resolving client device, application, and peripheral issues across on-site support requests.
NigeriaWhat I'm looking for
At Advance Global IT Support (AGITS), I deliver on-site technical support for clients in Nigeria, resolving device, application, and peripheral issues. I set up and troubleshoot computers and operating systems, keep users updated in plain language, and escalate issues that need specialist expertise.
Through my freelance work with TomladSolutions, I support small businesses and individuals with computer setup, software installation, connectivity, and backup practices. I’m seeking a customer-facing software support role in a SaaS environment.
Experience
Work history, roles, and key accomplishments
Field IT Technician
Advance Global IT Support (AGITS)
Oct 2025 - Present (1 year)
Delivers on-site technical support for AGITS clients, resolving end-user device, application, and peripheral issues. Sets up and troubleshoots computers, operating systems, and applications, and escalates issues requiring specialist access.
Freelance IT Support
Tomlad Solutions
Jan 2023 - Present (3 years 9 months)
Delivers IT support and maintenance for small business and individual clients, including computer setup, software installation, and troubleshooting. Clarifies client requirements, recommends fixes, and coordinates support tasks.
IT Help Desk Officer
Phame Technology/Phame Enterprise
Jan 2024 - Apr 2026 (2 years 3 months)
Handled first-line support for computer, software, operating system, printer, and peripheral issues. Used diagnostic questioning to isolate faults, guided users through fixes, and referred complex problems to specialists.
IT Support and Team Lead
Nigerian Institute of Mining and Geosciences Consult
Jan 2021 - Jan 2023 (2 years)
Supported staff with computer, software, peripheral, and connectivity issues to maintain daily operations. Coordinated support activities, tracked IT equipment, and escalated issues requiring additional expertise.
IT Trainee
Rivers State ICT Department
May 2012 - Aug 2013 (1 year 3 months)
Gained hands-on experience of IT support processes, computer systems, and routine technical assistance in an ICT environment.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic Bida
HND, Computer Science
Grade: Upper Credit
Earned a Higher National Diploma in Computer Science with Upper Credit.
Federal Polytechnic Bida
OND, Computer Science
Earned an Ordinary National Diploma in Computer Science.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Portfolio
thompsonfad.netlify.appSalary expectations
Job categories
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