TJThomas James
@thomasjames
Dynamic IT professional with expertise in customer service and web development.
United KingdomWhat I'm looking for
I am a dynamic IT professional with a strong background in customer service, complaint resolution, and web development. My expertise lies in driving operational excellence through innovative IT solutions and robust technical support. I am proficient in various CRM systems and IT tools, which allows me to enhance user experiences and maintain data integrity while upholding cybersecurity best practices.
Throughout my career, I have thrived in fast-paced environments, collaborating with cross-functional teams to tackle complex challenges and improve service delivery. My recent role as a Customer Service Advisor at Winchester City Council allowed me to achieve a 95% satisfaction rate by resolving tenant inquiries efficiently. I have also led initiatives that resulted in significant improvements in system performance and operational efficiency across various organizations.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
Winchester City Council
Jul 2024 - Aug 2024 (1 month)
Resolved tenant inquiries using CRM systems, achieving a 95% satisfaction rate. Conducted root cause analyses, driving a 30% improvement in system performance. Led cross-departmental collaboration to implement Microsoft Dynamics CRM solutions.
Catering Supervisor
Green Top Farms
Mar 2023 - May 2023 (2 months)
Oversaw a 10-person food service team, optimizing operations with Slack and Asana. Provided training on IT tools, enhancing team performance and client satisfaction.
Daycare Manager
Opies Outpost
Oct 2021 - Apr 2023 (1 year 6 months)
Implemented staff training on CRM systems, improving service delivery by 25%. Ensured seamless operation of IT tools, elevating team productivity.
IT Specialist/Brand Ambassador
Seasoned Brooklyn
Sep 2018 - Jan 2022 (3 years 4 months)
Designed and maintained websites, enhancing user experience by 40%. Delivered technical support at live events to ensure smooth operational flow.
Service Manager
Skylark
Oct 2019 - Feb 2020 (4 months)
Led a team of 40, implementing IT systems to streamline service management, improving team efficiency by 25%. Provided hands-on technical support and training on IT tools.
Hospitality Supervisor
BlueRibbon Restaurants
Jun 2018 - Jul 2019 (1 year 1 month)
Directed a team of 50 employees, implementing robust training initiatives that improved service delivery and staff proficiency by 30%. Provided technical support for POS systems and CRM platforms.
Support Specialist
Times *Scare*
Aug 2015 - Dec 2015 (4 months)
Demonstrated Microsoft Surface tablets to clients using virtual machines. Provided technical support to clients, ensuring efficient use of Microsoft Surface tablets.
Engineer/Brand Specialist
Microsoft
Sep 2012 - Dec 2012 (3 months)
Demonstrated Microsoft Surface tablets to clients using virtual machines. Provided technical support to clients, ensuring efficient use of Microsoft Surface tablets.
Education
Degrees, certifications, and relevant coursework
NETCOM/CompTia
CompTIA A+, Information Technology
2024 - 2025
NUNew York University
Training, Cyber Security
2021 - 2023
Completed training in Cyber Security, focusing on protecting systems, networks, and programs from digital attacks.
SUSouthern Methodist University
Bachelor of Arts, Journalism
2001 - 2004
Studied Journalism, gaining skills in communication, media ethics, and reporting techniques.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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