TMThokozile Makutu
@thokozilemakutu
Results-driven project management professional with expertise in customer success.
South AfricaWhat I'm looking for
I am a results-driven project management professional with a strong background in customer success, digital marketing, and strategic communications. My expertise lies in building robust client relationships and driving project execution that delivers measurable outcomes. I have successfully managed cross-functional teams and optimized workflows to ensure alignment with business goals.
In my recent role as a Public Relations Account Executive at Irvine Partners, I conducted in-depth research to identify trends for content strategies, enhancing client visibility. My previous experience as a Customer Success Manager at YOUKNOW Technologies involved managing over 25 client accounts, ensuring smooth onboarding, and optimizing client retention through insightful market analysis. I am passionate about leveraging my skills to foster client satisfaction and contribute to organizational growth in a remote role.
Experience
Work history, roles, and key accomplishments
Public Relations Account Executive
Irvine Partners
Feb 2024 - Present (1 year 3 months)
Conducted research and identified trends for content strategies to increase client visibility. Managed communication with media suppliers and supported internal media projects, pitches, and press release distribution.
Customer Success Manager/Account Manager
YOUKNOW Technologies
Jun 2022 - Jan 2024 (1 year 7 months)
Managed 25+ client accounts, ensuring smooth onboarding and adoption of technical platforms. Provided market insights and customer feedback to optimize client retention and identify upselling opportunities.
Freelance Social Media Specialist
Optimal Growth Technologies
Apr 2022 - Aug 2022 (4 months)
Developed and implemented social media strategies based on market research. Monitored SEO performance and engagement metrics to optimize content strategy.
Sales Executive
SRN Media
May 2020 - Jun 2022 (2 years 1 month)
Spearheaded business opportunity strategies and identified new business prospects. Managed client relationships and coordinated media campaign execution.
Business Development Executive
Meltwater
Oct 2021 - Jun 2022 (8 months)
Prospected and maintained a pipeline of over 200 leads across the African market. Created industry analysis reports and built relationships with clients to promote Meltwater's media insights.
Assistant Store Manager
Bounty Brands: Superdry
Nov 2019 - May 2020 (6 months)
Ensured effective store operations and reviewed KPIs to achieve operational goals. Assisted with financial integrity and adherence to security practices.
Sales Assistant
Bounty Brands: Superdry
Feb 2018 - May 2020 (2 years 3 months)
Assisted with effective store operations and financial integrity. Reviewed KPIs to achieve operational goals.
Floor Supervisor
Cotton On Group: Typo
Jun 2017 - Dec 2017 (6 months)
Managed daily store operations, focusing on inventory control and team performance. Led team members to improve customer experience and drive sales growth.
Sales Associate
Cotton On Group: Typo
Aug 2016 - Jun 2017 (10 months)
Delivered exceptional customer service and assisted with the sales process. Achieved and exceeded store targets through effective product knowledge.
Education
Degrees, certifications, and relevant coursework
UAUniversity of South Africa
Diploma, Public Relations
ISIMM Graduate School
Diploma, Marketing Communications & Media Planning
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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