The Yej Media
@theyejmedia
I resolve customer enquiries across chat, email, and social channels while improving support processes.
NigeriaWhat I'm looking for
At The Vorah Experience, I handle live chat and email enquiries about orders, returns, refunds, and products, while maintaining a friendly, on-brand voice.
I independently manage support tickets, meet agreed turnaround times, and log recurring customer issues to help improve FAQs and support processes.
As a freelance Social Media & Community Manager, I responded to comments, messages, and reviews across Instagram, Facebook, and WhatsApp Business. I de-escalated complaints and flagged urgent or sensitive messages for same-day follow-up.
Previously at Manifold BPS, I combined customer support with virtual assistance, managing inboxes, scheduling, booking enquiries, and accurate customer records. I’m comfortable working independently across fast-paced remote environments.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
The Vorah Experience
Jan 2025 - Present (1 year 8 months)
Handled incoming live chat and email inquiries, covering order status, returns, refunds, and product questions. Maintained fast response times and a friendly, on-brand tone across all customer communications.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor's Degree, French Education
2018 - 2024
Pursued a Bachelor's Degree in French Education, focusing on language instruction and educational methodologies.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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