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Theresa Terblanche

@theresaterblanche

Head of Recruitment at ISTA Personnel Solutions South Africa who established its recruitment function and built a scalable framework for international clients.

South Africa

Message

At ISTA Personnel Solutions South Africa, I established the recruitment function from the ground up and continue to lead it in support of a growing international BPO. I developed recruitment processes, SOPs and quality assurance measures, and built a scalable framework supporting multiple international USA clients.

I lead and develop a team of four recruiters and own the end-to-end recruitment function, partnering with clients and internal stakeholders through hiring and onboarding. I also work with senior leadership on recruitment strategy and workforce planning.

At Sydsen Recruit, I managed a recruitment sales team of four and full-cycle recruitment across several industries. I was named Consultant of the Year in 2022 and 2023.

Earlier, I managed recruitment processes and client accounts at AdoGreen Africa Recruitment and GAP Consulting. At GAP Consulting, I received sales awards including Platinum Awards and Gold Awards.

Experience

Work history, roles, and key accomplishments

Current

Head of Recruitment

Current

ISTA Personnel Solutions

Aug 2024 - Present (2 years 3 months)

Established and lead the recruitment function for the South African operation of an international BPO, building the department from the ground up. Lead, mentor and develop a team of four recruiters, own end-to-end recruitment, and partner with clients and internal stakeholders.

Recruitment Strategy Talent Acquisition Leadership Recruitment Operations Process Optimization Customer Relationship Management Team Leadership Coaching Workforce Planning Continuous Improvement ATS Recruitment Partner Teamworks QuickBase Spark Hire SAGE Canva

Recruitment Manager

Sydsen Recruit

Jul 2021 - Jul 2024 (3 years)

Managed a recruitment sales team of four recruiters and oversaw full-cycle recruitment processes and client accounts in the Automotive, Financial Services, Engineering, and Manufacturing industries. Compiled weekly and monthly reports for directors and received awards for Consultant of the Year in 2022 and 2023.

Recruitment Team Management Account Management Reporting Automotive Financial Services Engineering Manufacturing

Customer Relationship Manager

PKF Auditors

Oct 2018 - Jun 2021 (2 years 8 months)

Identified client needs, prepared service proposals and quotations, and streamlined processes to enhance customer satisfaction. Managed client relationships and coordinated with internal teams to identify growth opportunities.

Customer Relationship Management Proposal Preparation Process Improvement Customer Satisfaction Coordination

Recruitment Consultant

AdoGreen Africa Recruitment

Jun 2017 - Sep 2018 (1 year 3 months)

Managed full-cycle recruitment processes and oversaw client accounts in the Mining, Construction, and Engineering industries.

Recruitment Account Management Mining Construction Engineering

Recruitment Consultant

GAP Consulting

May 2007 - May 2017 (10 years)

Managed full-cycle recruitment processes and oversaw client accounts in the Automotive industry. Received multiple awards for top sales performance.

Recruitment Account Management Automotive Sales

Sales Representative / Personal Assistant

Outdoor Network Limited

Feb 2001 - Apr 2007 (6 years 2 months)

As Sales Representative, assisted in managing branch operations, supervising factory staff, and ensuring sales targets were met. As Personal Assistant, provided administrative support to management and sales teams, oversaw factory workflow, and managed office operations.

Sales Administration Operations Management Client Communication Debt Collection Municipal Procurement Processes