Aphelele Ngewu

Supported sourcing, screening and interview coordination, and managed candidate communication and record-keeping in line with POPIA.

Owned 15–20 concurrent vacancies end-to-end across technical, sales, administrative, finance and management roles, consistently meeting turnaround times and SLAs. Submitted an average of 40 screened, client-ready shortlist profiles per month and tracked turnaround times against SLAs.

Managed 15–20 active vacancies across operational roles for a US-based BPO, consistently meeting client deadlines and SLAs. Built talent pipelines using Boolean search, LinkedIn, Indeed, job boards, referrals and social media, and presented shortlists to hiring managers.

Worked remotely on full-cycle recruitment for permanent and contract roles with UK clients in the education sector. Sourced candidates through LinkedIn, job boards, referrals and direct sourcing, and coordinated interviews, compliance checks and onboarding.

Evaluated customer interactions for compliance, analysed QA data and reported on trends, and coached agents to improve performance.

Monitored interactions for compliance, ran one-on-one coaching and quality calibrations, and worked with team leaders on improvement initiatives.

Monitored interactions and coached agents; previously exceeded sales targets through consultative selling and a high-volume pipeline.

Sourced, screened and referred call centre and telesales agents, assessing communication skills and resilience.

Bachelor's degree in Business Administration with a major in Human Resources, completed in December 2023.

Diploma in Sales and Business Development, completed in February 2021.

Higher Certificate in Human Resource Management.

National Senior Certificate, completed in November 2014.