The Happy Lady

Closed 10 signed leasing contracts in the first six months for a chicken restaurant, dialysis center, diagnostics laboratory center, and barber shop. Drove occupancy improvements by facilitating 35 oculars and completing 100% short-term vacancies and 75% medical vacancies for SM City Rosario.

Owned and created Old-World Food Enterprise, specializing in garlic condiments including minced garlic in apple cider vinegar and aged black garlic. Managed product safety assurance and handled marketing and promotions through bazaars and events, including World Food Expo 2019.

Managed leasing documentation and prepared materials required for leasing transactions. Communicated with clients, supported their marketing strategies, and collected monthly payments.

Retained clients and added to the database by promoting Marie France’s non-invasive weight-loss services. Coordinated with aesthetic and therapeutic nurses, physical therapists, and doctors, and delivered monthly quota reporting and administration documents.

Introduced the EMR application (MyCure) to 99% of client doctors in Region 4 with a focus in NCR, including major hospitals. Developed communication strategies, improved customer base through competitor and market comparisons, and supported 100% of new territory introductions via product presentations.

Processed an average of 20 daily transactions and generated referrals and prospective customers. Converted 3 of 5 daily website inquiries into returning customers and supported quota-focused client communications while maintaining an organized showroom.

Handled PMR monitoring and deliverables for 15 clients across industries by tracking mentions across newspapers, magazines, websites, and radio/TV. Produced social media content, coordinated press releases and media personality visits, and submitted weekly and monthly client reports.

Opened new accounts and positioned the company as a reliable consultant to the Department of Health regarding clean air solutions. Introduced products to large hospitals for bidding, including the Lung Center of the Philippines and Research for Tropical Medicine.

Handled inbound calls as an insurance verifications specialist for Anthem Blue Cross in the APAC/Cyberzone Madrigal Ayala Alabang setting. Managed policy and billing/payment inquiries and ensured policies were active before transferring calls, completing HIPAA training and certification.

Supported multiple franchised restaurant branches by handling schedule planning, role assignment, and company activity organization. Assisted with some accounting, documentation, and research for projects.

Advised clients on traditional and VUL insurance products, advocating investment in health and variable insurance. Recruited, mentored, and managed financial advisors and unit head managers to drive results for the whole branch.

Handled inbound calls for DirecTV account concerns in the USA call center environment. Managed billing updates, disputes, and upselling of available channels and programs while resolving customer questions.

Took coursework at the University of the Philippines Open University (field and degree not specified). The timeframe is listed as May 2023 to July 2023.

Earned a Bachelor of Science in Nursing. Completed the program from 2021 to 2022.

Completed units in Social Entrepreneurship at the Museum of Modern Art. The timeframe is listed as November 2016 to present.