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ncebakazi mnymana

@ncebakazimnymana

Customer support professional at Fundwell resolving complex client concerns and maintaining accurate CRM account histories.

South Africa

Message

At Fundwell, I manage customer and corporate client inquiries across telephonic and digital channels. I investigate concerns, provide policy-compliant resolutions, and keep CRM transaction records and account histories up to date.

Previously, I supervised a team of 15 agents at Nimble Credit Solution and handled escalations, billing disputes, and account reviews. At Tech Mahindra, I led customer support for the Vodacom campaign, addressed technical and provisioning issues, and used operational metrics to target coaching.

Experience

Work history, roles, and key accomplishments

Current

Customer Service / Business Support Representative

Current

Fundwell

Jan 2026 - Present (9 months)

Manage high daily volumes of customer and corporate client inquiries across telephonic and digital channels. Investigate root causes of client concerns to deliver accurate information and policy-compliant resolutions.

CRM Ticketing Customer Support Escalation Management Root Cause Analysis Excel

Collections Team Leader

Nimble Credit Solution

Nov 2023 - Dec 2025 (2 years 1 month)

Supervised, coached, and supported a high-performing team of 15 customer service and collections agents. Managed advanced customer escalations, sensitive billing disputes, and complex account reviews.

Team Leadership Coaching Collections Escalation Management Quality Assurance Compliance CRM

Team Leader – Customer Service / Telecom

Tech Mahindra

Jan 2022 - Nov 2023 (1 year 10 months)

Led a customer support team for the Vodacom telecommunications campaign, driving high service quality. Handled escalated technical inquiries and complex account provisioning issues from dissatisfied clients.

Team Leadership Customer Support Telecommunications Escalation Management Data Integrity Dialer Systems Coaching