Sarah Renne

• Delivered attentive customer service in a fast-paced hospitality setting
• Managed customer requests accurately under time pressure
• Coordinated with kitchen and front-of-house staff to ensure smooth service

• Delivered consistent, friendly customer service in a fast-paced setting
• Handled customer orders and payments accurately
• Maintained clean, organised workspace to health and safety standards

• Provided attentive, discreet service to guests in a close, high-pressure international environment
• Coordinated daily guest needs across food service, hospitality, and logistics
• Maintained consistently high standards of presentation and professionalism
• Worked effectively within a small international team, adapting quickly to changing requirements

• Maintained vessel presentation to a high standard through detailed cleaning, polishing, and stainless work
• Carried out teak maintenance and detailing to meet strict charter standards
• Prepared the yacht for charter under time pressure, coordinating closely with the wider crew

• Independently managed all client communication, scheduling, and business administration with no supervision
• Built and maintained a client base through clear, professional written and verbal communication
• Handled enquiries, bookings, and follow-ups digitally — early experience in remote-style client management
• Adapted session plans to individual client needs, adjusting approach based on fee

• Prepared and served drinks to a high standard while managing customer queries
• Managed stock ordering and supply distribution
• Processed customer payments accurately

• Trained and coached new team members, supporting their onboarding
• Resolved customer service issues proactively before they escalated
• Managed opening/closing duties and front-end cashiering
• Maintained an organised, welcoming environment for members and guests

• Managed a section of tables independently, handling orders and payments
• Trained and mentored new staff to reach performance standards
• Delivered consistent service while managing multiple customer requests at once

• Took and processed food, drink, and payment requests accurately
• Paid close attention to dietary and allergy requirements — a good example of accuracy under pressure
• Maintained a clean, professional environment at all times

• Supported customer service and daily operations across a busy venue
• Anticipated guest needs by reading cues and responding proactively
• Assisted with set-up, prep work, and service across multiple areas of the restaurant
• Managed closing duties including restocking and cleaning

• Communicated effectively with kitchen staff on allergies and special requests
• Maintained speed and accuracy in a high-volume environment
• Monitored the floor continuously to anticipate customer and service needs
• Adhered consistently to quality and presentation standards

Issued Dec 2023 · Expires Dec 2028

Issued Oct 2023

Issued Oct 2023