Carolyne Nabimanya
@carolynenabimanya
Experienced receptionist delivering fast check-ins and excellent guest service.
ItalyWhat I'm looking for
I bring a strong customer-focused approach to every interaction, handling incoming calls, greeting guests, and ensuring quick, smooth check-in and check-out. I’m highly motivated, organized, and communicative, with a real commitment to customer satisfaction.
Over the years, I’ve managed high-volume front-desk operations: handling multiple daily reservations, supporting guests with hotel services and local events, and resolving issues promptly to maintain a high service quality. I’m comfortable working under pressure and prioritizing workloads effectively.
I’ve also supported administrative and documentation tasks, including maintaining accurate guest records, generating invoices, calculating amounts, and publishing the required IVA. I have experience with communication workflows such as receiving/sending messages and managing emails and requests.
From bank and administrative responsibilities to hotel reception and guest assistance, I consistently aim for clarity, responsiveness, and safe, well-run operations. My immediate availability and quick learning help me contribute from day one.
Experience
Work history, roles, and key accomplishments
Receptionist
Castrichella Boutique Hotel
Jan 2024 - May 2025 (1 year 4 months)
Directed inbound calls and provided front-desk support, welcoming guests and ensuring fast check-in. Managed multiple daily bookings, maintained guest records, generated invoices, and resolved complaints to achieve a reported 90% customer satisfaction rating.
Receptionist
La Fiera Guest House
Jan 2020 - Jan 2023 (3 years)
Provided front-desk reception by handling inbound calls, informing guests of services/tariffs/offers, and performing guest reservation confirmations. Prepared payments by verifying credit cards, issued accurate invoices with VAT, managed guest messaging (including fax), and coordinated with housekeeping and maintenance to address issues.
Segretaria
Isola Felice Di Wang Frau
Jan 2017 - Jan 2019 (2 years)
Managed the reception area for a children’s play center by greeting and registering guests and supporting children throughout their visit. Handled incoming calls, reservations, emails, and general administration while ensuring daily monitoring and upkeep of game equipment for safety.
Bank Receptionist
Nile Bank
Jan 2004 - Jan 2017 (13 years)
Welcomed bank clients and ensured service satisfaction during their visits. Supported administrative and banking activities and partially assisted with office work for the bank director.
Education
Degrees, certifications, and relevant coursework
Makerere University
Laurea in amministrazione aziendale, Business administration
2000 - 2003
Completed a laurea in amministrazione aziendale (Business Administration) at Makerere University in Kampala from September 2000 to July 2003.
Availability
Location
ItalyAuthorized to work in
Job categories
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