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Grazia Greco

@graziagreco

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Hotel receptionist at Hotel Villa Rosa**** handling front office, back office, and administrative-accounting tasks.

Italy

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At Hotel Villa Rosa****, I worked as a receptionist, handling front- and back-office tasks, the switchboard, cash, and administrative-accounting functions. I used Direct Holiday in my work.

Earlier, I worked as an Assistant Manager at La Delizia Restaurant in London and as a receptionist at Victor Country Hotel. My training includes a front office manager master’s course and certification in Microsoft Fidelio Opera.

Experience

Work history, roles, and key accomplishments

Impiegata

Maror Srl

Oct 2026 - Oct 2026 (0 months)

Handled administrative and accounting functions, including invoice registration, cash management, and use of Team System management software.

TeamSystem Accounting Administrative Support

Impiegata

Hotel Villa Rosa

Nov 2016 - Jan 2024 (7 years 2 months)

Worked as receptionist and switchboard operator, handling front and back office duties, cash management, and administrative-accounting functions using Direct Holiday software.

Direct Holiday Reception Front Office Back Office Cash Management Administrative Support

Assistant Manager

La Delizia Restaurant

Feb 2013 - Oct 2016 (3 years 8 months)

Served as Assistant Manager in the dining room, overseeing operations and staff.

Restaurant Management Team Leadership Customer Service

Cameriera

ASAP Catering

Oct 2012 - Jan 2013 (3 months)

Worked as a waitress in the dining room, providing service to customers.

Customer Service Food Service

Receptionist

Victor Country Hotel

Apr 2012 - Sep 2012 (5 months)

Worked as a receptionist, handling guest check-ins and front desk duties.

Reception Frontdesk Customer Service

Education

Degrees, certifications, and relevant coursework

Callan School

Certificate, English Language

2013 - 2013

Grade: B2 - Upper Intermediate

Intensive English language course covering general English, grammar, vocabulary, reading, pronunciation, dictation, and conversation.

CTS Centro Studi Turistico e Studentesco

Master, Hospitality Management

2011 - 2011

Master for Front Office Manager covering tourism introduction, hospitality industry, marketing, legislation, hotel organization, reception, cruise tourism, IT, communication, and specialized English.