Mathaane Lerata

I am a customer support professional with over five years of customer-facing experience across retail and remote service roles. I currently support Airbnb guests via phone, handling bookings, payments, check-ins, and access issues.

I excel at ticket handling, using knowledge bases, and maintaining accurate records of customer interactions in internal systems. I am comfortable resolving requests via calls, email, and chat while following documented processes.

In retail I managed payments, reconciliations, and high-volume customer inquiries, consistently achieving strong customer satisfaction through clear communication and problem solving. I work well in team settings and meet service and sales targets.

I hold a Bachelor's degree in Political Science & Public Administration and a Virtual Assistant Certificate from ALX, and I bring disciplined remote-work habits, time management, and attention to accuracy to every role.