Thao Quach
@thaoquach
Quality assurance specialist at VIET MY - SSU who improved Shopee bot response quality and maintained agent accuracy above 90%.
VietnamWhat I'm looking for
At VIET MY - SSU, I monitored and retrained the Shopee Ai Shopbot to improve response quality. I also developed task guidelines and retraining sessions for agents, and maintained agent accuracy above 90%.
As a QA Specialist for Shopee Labeling, I evaluated user-posted products against Shopee’s standards and policies. The team’s QA evaluation score was at least 97% for consecutive months.
Earlier, I reviewed short-video content for Shopee and handled product data entry and QA support for Tiki at MAT BAO BPO. I’m particularly interested in recruitment, data processing, online sales, and post quality management.
Experience
Work history, roles, and key accomplishments
Tester - Demo English Teacher
Winki English
Jul 2026 - Present (4 months)
Conduct online placement tests and demo sessions for English students, guide students through the placement test process, and provide feedback and consultations regarding proficiency levels.
TL/QA - Shopee Ai Shopbot
VIET MY - SSU
Feb 2025 - Jun 2026 (1 year 4 months)
Monitor and improve bot response quality, develop training guidelines, oversee a team of 20 agents, and ensure KPI compliance and reporting.
QA Specialist - Shopee Labeling
VIET MY - SSU
Sep 2024 - Feb 2025 (5 months)
Evaluate and censor user-posted content according to Shopee's standards, monitor team performance, and resolve arising issues.
Content Moderator (Short Video - Keyframe)
VIET MY - SSU
Jun 2023 - Jul 2024 (1 year 1 month)
Review and moderate video content according to standards, screen content by topic and violation criteria, and ensure KPI targets are met.
Data entry - QA support - Tiki
MAT BAO BPO
May 2022 - Jun 2023 (1 year 1 month)
Perform data entry for product prices on e-commerce sites and QA checks on collected data, ensuring accuracy and completeness.
Community Content Management Specialist - Shopee
VIET MY - SSU
Oct 2021 - Apr 2022 (6 months)
Check and count post links for KOLs on social media channels, ensuring content compliance with Vietnamese regulations and culture.
Online Salesperson - Store Salesperson
FEPRIL - SILK SLEEPWEAR
Jul 2020 - Oct 2021 (1 year 3 months)
Handled online and in-store sales for silk sleepwear products.
Online Salesperson - Store Salesperson
Everluxe - High-end fashion design
Nov 2019 - May 2020 (6 months)
Managed online and in-store sales for high-end fashion products.
Sale staff
K&K Fashion - Middle-aged fashion
May 2019 - Oct 2019 (5 months)
Provided sales support for middle-aged fashion products.
Online Salesperson - Store Salesperson
Crown - High-end jewelry products
Mar 2019 - May 2019 (2 months)
Handled online and in-store sales for high-end jewelry products.
Sale staff
Lovisa - Xuan An - High-end jewelry products
Oct 2018 - Feb 2019 (4 months)
Provided sales support for high-end jewelry products.
Education
Degrees, certifications, and relevant coursework
Ho Chi Minh City University of Foreign Languages and Information Technology
Bachelor's Degree, Commercial English
2017 - 2021
Grade: 6.5/10
Pursued a degree in Commercial English from 2017 to 2021, achieving an average score of 6.5/10.
Tech stack
Software and tools used professionally
Availability
Location
VietnamAuthorized to work in
Job categories
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