At TikTok Technology Vietnam Company Limited, I reviewed livestream content against TikTok Community Guidelines and safety policies, addressing violations in real time. I also evaluated user-generated content and interactions to help maintain a safe platform environment.
In Search Operations QA for Global E-commerce, I localized global content policies for local cultural, social, and political contexts. I conducted quality audits and consistency reviews, and supported training initiatives with reports and root cause analysis.
At Teledirect Telecommerce (Thailand) Limited (TDCX), I reviewed audio, video, text, and image content and investigated escalations and behavioral anomalies. I collaborated with Team Leaders and QA teams to improve moderation accuracy and consistency.
As a freelancer with Nami Technology Joint-stock Company, I transcribed and annotated Vietnamese audio to support AI speech recognition training. I also reviewed recordings, edited transcripts, and validated Vietnamese and English speech samples.
